Senior Customer Service Professional for Personal Banking

14 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

As a Senior Customer Service Professional for Personal Banking, you will be responsible for delivering exceptional customer service and promoting one-stop personal banking services at the Contact Centre. Your primary objective is to provide quality services to customers through inbound and outbound calls, identifying opportunities to cross-sell and developing long-term customer relationships.

Key Responsibilities:
  • Customer Service Champion: Serve as the day-to-day point of contact for customers regarding investment, insurance, and other banking products, providing after-sales service and support.
  • Relationship Building: Identify and develop relationships with existing and prospective customers to meet their financial needs and achieve business targets.
  • Product Knowledge: Provide relevant and suitable products and services to customers, addressing their feedback and complaints professionally.
  • Team Collaboration: Assist superiors in implementing unit development guidelines and policies, working effectively under pressure.
Requirements

To succeed in this role, you will need:

  • Education: A degree or above qualification.
  • Professional Certifications: IIQE and HKSI qualifications are preferred.
  • Relevant Experience: At least 4 years of experience in retail banking services and products, including insurance and investment products.
  • Skills: Strong ability to cope with a fast-paced environment, excellent organizing and problem-solving skills, customer-focused, independent, self-motivated, and proficient in PC applications.
  • Language Proficiency: Excellent command of English, Chinese, and Putonghua in both verbal and written communication.
Benefits

As a valued member of our team, you can expect:

  • Competitive Salary.
  • Opportunities for Career Growth.
  • A Dynamic Work Environment.


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