Senior Customer Service Professional for Personal Banking
14 hours ago
As a Senior Customer Service Professional for Personal Banking, you will be responsible for delivering exceptional customer service and promoting one-stop personal banking services at the Contact Centre. Your primary objective is to provide quality services to customers through inbound and outbound calls, identifying opportunities to cross-sell and developing long-term customer relationships.
Key Responsibilities:- Customer Service Champion: Serve as the day-to-day point of contact for customers regarding investment, insurance, and other banking products, providing after-sales service and support.
- Relationship Building: Identify and develop relationships with existing and prospective customers to meet their financial needs and achieve business targets.
- Product Knowledge: Provide relevant and suitable products and services to customers, addressing their feedback and complaints professionally.
- Team Collaboration: Assist superiors in implementing unit development guidelines and policies, working effectively under pressure.
To succeed in this role, you will need:
- Education: A degree or above qualification.
- Professional Certifications: IIQE and HKSI qualifications are preferred.
- Relevant Experience: At least 4 years of experience in retail banking services and products, including insurance and investment products.
- Skills: Strong ability to cope with a fast-paced environment, excellent organizing and problem-solving skills, customer-focused, independent, self-motivated, and proficient in PC applications.
- Language Proficiency: Excellent command of English, Chinese, and Putonghua in both verbal and written communication.
As a valued member of our team, you can expect:
- Competitive Salary.
- Opportunities for Career Growth.
- A Dynamic Work Environment.
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