Expert Personal Banking Leader

3 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description:

As an Expert Personal Banking Leader at Bank of China (Hong Kong) Limited, you will be responsible for championing one-stop personal banking services at the Contact Centre. Your primary goal is to deliver exceptional customer experiences through inbound and outbound calls, seizing opportunities to cross-sell appropriately.

Key Responsibilities:
- Serve as the day-to-day contact for customers on investment, insurance, and other banking products, providing after-sales service and support.
- Identify and develop long-term relationships with existing and prospective customers.
- Provide relevant products and services to meet customers' financial needs, contributing to business targets.
- Address customer feedback and complaints professionally.
- Collaborate with superiors to implement unit development guidelines and policies.

Requirements:

  • - A degree or above qualification.
    - Sound knowledge and at least 4 years of experience in retail banking services and products, including insurance and investment products.
    - Strong ability to handle fast-paced environments, with remarkable organizing and problem-solving techniques.
    - Excellent interpersonal and communication skills, with a good command of English and Chinese in both verbal and written forms, including Putonghua.
    - Proficient in PC applications such as MS Office and Chinese inputs.
    - Willingness to work on-shift duties as needed.


What We Offer:
- Opportunities to grow and develop your career in a dynamic and supportive environment.
- The chance to make a real impact on customers' lives and contribute to the success of our organization.

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