Client Relationship Manager

15 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China iCapital Full time

iCapital's innovative financial technology platform has revolutionized the way advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients.

We are seeking a highly skilled Client Delivery Specialist Associate to join our Data Solutions team in Hong Kong. This role will involve setting up and maintaining financial software applications, assisting clients with issues, working on special projects, and helping with ad-hoc tasks associated with building an innovative company.

Job Description
  • Key Areas of Responsibility:
    • Financial Analysis:
      • Analyze portfolio performance results and provide explanations
      • Conduct account level reconciliation, research, and resolution of breaks, cancels, and corrects
      • Perform analysis of private equity and hedge fund statements for input into the system
    • Client Support:
      • Client onboarding and training
      • Day-to-day support and issue management
    • Software Maintenance:
      • System setup and configuration
      • New client setup and account creation
      • Data feed management and custom report generation
      • Liaise with vendor partners for enhancements and system issues
    • Prioritize individual and communal work to ensure project completion on time and to detailed specifications
    • Establish operational effectiveness through policy, procedure, and control development
    Qualifications
    • 3-5 years of experience in a related field
    • Bachelor's degree from an undergraduate program
    • Excellent customer service skills and relationship-building abilities
    • Strong understanding of financial instruments and RIA/Wealth management policies
    • Experience working with wirehouses or custodians
    • Proactive problem-solving and organizational skills
    • Detail-oriented with the ability to learn new software quickly
    • Familiarity with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms
    • Basic knowledge of database concepts and programming principles
    • Fluency in Chinese (Mandarin & Cantonese) and English required


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