Luxury Client Relationship Ambassador
22 hours ago
Citi is a global bank with a rich history of connecting people across the globe. With over 200 years of experience, we have built an unparalleled network that provides a broad range of financial services and products to our clients.
Job DescriptionWe are currently seeking a highly skilled Luxury Client Relationship Ambassador to join our team in Hong Kong. This role will involve providing exceptional service to our ultra-high net worth clients, ensuring their needs are met and exceeded. You will work closely with our Affluent Product & Marketing team, Citigold Private Client Relationship Managers, and CitiPhone to create a superior product and customer journey for our affluent segment.
The successful candidate will be responsible for acting as a single point of contact for selected top-tier discerning cardholders, providing proactive and tailored account management, and working closely with the Banking segment to achieve One-Citi spirit and offer One-Citi Wealth Solutions to cardholders.
You will also be responsible for liaising, monitoring, and gate-keeping the lifestyle services provided by external vendors, designing workflow for assigned projects and initiatives in line with objectives of the company, and appropriately assessing risk when business decisions are made.
Required Skills and QualificationsTo be successful in this role, you will need to have a minimum degree holder or higher with a minimum of 5 years in servicing affluent customers. You must be fluent and articulate in English, Cantonese, and Mandarin, and have proficiency in MS Word and Excel. Outstanding problem-solving skills, strong attention to detail, and administrative capabilities are also essential.
Additionally, you should have excellent verbal and written communication skills, be able to demonstrate strong empowerment and decision-making skills, and have a good understanding of the lifestyle of affluent segment. A flair for creativity and a genuine interest in travelling, fashion, the arts, music, sports, and theatre would be an added advantage.
BenefitsCiti offers a range of benefits to support your career growth and well-being. These include access to learning and development resources, opportunities to volunteer in the communities where you live and work, and a generous paid time off package. We also provide access to telehealth options, health advocates, confidential counseling, and other programs to support your physical and mental well-being.
OthersCiti is an equal opportunity and affirmative action employer. We welcome applications from qualified candidates who share our values and commitment to excellence. If you are a person with a disability and need a reasonable accommodation to apply for this role, please let us know. We are committed to diversity and inclusion and believe that every individual deserves an equal opportunity to succeed.
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