Customer Success Ambassador

5 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

As a leading global provider of credit intelligence, data, and analytics, Octus empowers professionals across the globe to make better, faster, and more confident decisions in pace with the fast-moving credit markets.

Our company values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that's as high-performing as it is human. Among other perks, our employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Job Overview

The Customer Success Ambassador is responsible for delivering top-tier service to the Octus client base, ensuring client satisfaction, promoting education, and driving adoption. This role offers a great opportunity for anyone with customer support or onboarding experience who is driven to build relationships and increase usage.

Responsibilities
  • Become an Octus expert with an understanding of our client segments, products, and the sub-investment grade market.
  • Maintain consistent contact and develop relationships with the Octus client base to understand their business drivers and goals, and ensure they are satisfied with our product suite.
  • Educate and train users on using the Octus platform, including demos, sharing best practices, customizing email preferences, and providing updates on new functionalities/databases.
  • Monitor key performance indicators across accounts and strategize outreach efforts through emails, phone calls, and in-person meetings to maximize usage and adoption.
  • Proactively engage clients to gather feedback and advocate for product and coverage improvements based on feedback.
  • Engage directly with clients on technical requests and provide solutions to common client challenges.
  • Collaborate with various internal teams across sales, editorial, product, and tech to ensure our clients' needs are met.
  • Support new business and cross-sell opportunities as needed, including providing training, monitoring usage, and collecting feedback.
  • Take on responsibility for ad hoc projects or roles.
Requirements
  • Bachelor's degree, preferably in business or a related field.
  • 1-2 years working experience in finance or sales-related fields.
  • Strong written and verbal communication skills.
  • Fluent in Mandarin is a plus but not required.
  • A self-starter who is diligent, creative, organized, persistent, and detail-oriented.
  • Experience or interest in a financial profession or subscription-based services is a plus.
About Us

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly.

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