Senior Relationship Banking Specialist

10 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

Job Overview:

The Digital Relationship Manager is a seasoned professional role that plays a pivotal part in the development of new techniques and improvement of processes and workflow within the Commercial and Business Sales function at Citi.

This position requires in-depth understanding of how areas collectively integrate within the sub-function, as well as coordinate and contribute to the objectives of the function and overall business.

As a seasoned professional, you will evaluate moderately complex and variable issues with substantial potential impact, weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.

You will also require good analytical skills to filter, prioritize, and validate potentially complex and dynamic material from multiple sources.

Strong communication and diplomacy skills are essential for this role, as you will regularly assume informal/formal leadership roles within teams and be involved in coaching and training of new recruits.

Key Responsibilities:

  • Actively calls on clients to deepen relationships and proactively owns, responds to, uncovers, and anticipates future needs, challenges, or risks and expectations;
  • Serves as clients' contact point and is responsible for managing internal departments to address any customer service issues;
  • Introduces solutions to clients in building and strengthening an effective portfolio;
  • Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients' individual needs;
  • Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate Know Your Client (KYC) and other compliance deliverables are met;
  • Identifies cross-sell opportunities to deepen and increase share of wallet;
  • Drives innovation in the solutions we provide clients and further develops our business where necessary and appropriate
  • Supports the Senior Relationship Managers in structuring deals that balance risk and reward;
  • Maximizes client experience by proactive sharing markets updates, trends, and intelligence;
  • Assists Senior Relationship Manager or Team Leader in researching and identifying prospective clients;
  • Networks with clients to identify avenues for new business opportunities
  • Prepares/oversees new transaction submissions & annual reviews for submission to the in-business credit lending management and independent risk department
  • Actively protects Citi's assets and reputation by being the first line of defense from credit risk management perspective
  • Ensures compliance with regulatory requirements and Citi's policies/guidelines at all times

Qualifications and Skills:

  • 5-8 years of experience
  • Sound knowledge of banking and investment products and processes as well as a track record of providing sound banking and financial advice and solutions to clients
  • Demonstrates core credit skills
  • Demonstrates an intermediate level of Early Warning Detection skills
  • Demonstrates ability to close deals and proficiently manage the credit origination process, gather and maintain credit documentation, and monitor accounts
  • Demonstrates advanced understanding of accounting principles, financial modeling, and statement analysis
  • Ability to work effectively in a team setting
  • Excellent interpersonal, communication, and influencing skills
  • A self-starter, with a positive/can-do approach, embracing changes and bold;
  • High level of energy, enthusiasm, and motivation
  • Highly focused, able to rapidly determine key priorities, clearly communicate the priorities
  • Aggressive and hungry for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients' needs;
  • A proactive approach in looking for ways to strengthen business relationships with clients, delivering a simple, secure, and seamless client experience
  • Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
  • Able to quickly adapt priorities based on the latest data insights
  • Must have a sharp business development focus and demonstrative innovative approaches

Education:

  • Bachelor's degree

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