Digital Finance Community Ambassador

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Tothemoon Full time

About Tothemoon

Tothemoon is a global digital finance platform on a mission to make secure, intuitive, and accessible services for everyone. Established in 2017, we initially catered to corporate clients before expanding our vision to include retail users.

We serve a community across 160+ countries and support more than 300 cryptocurrencies, offering a complete ecosystem empowering users to trade, invest, and grow in the crypto space—all in one place. With cutting-edge security and an evolving suite of tools, we redefine what's possible in digital finance, helping users worldwide reach beyond the ordinary.

Job Overview

We are growing our team to meet the needs of our thriving global community. We seek a skilled Crypto Community Moderator to ensure online spaces remain safe, engaging, and supportive environments. This role is integral to fostering a vibrant community where users feel valued and empowered to explore the full potential of our platform.

This position requires someone who is passionate about crypto and excels at creating positive experiences. As a key member of our team, you will develop strong relationships with our global crypto community, engage members, encourage participation, and provide support when needed.

You will be responsible for moderating user-generated content and user profiles, ensuring all members follow guidelines and taking action against any member violating rules. You will also manage banned users, track and remove previously banned users, resolve disputes, and develop our online moderation strategy and calendar.

In addition, you will produce reports on relevant moderation statistics, issues, and outcomes, provide community feedback to management and stakeholders, and coordinate with Marketing, Product, PR, and Communications teams to ensure brand consistency.

Key Responsibilities
  • Liaise with the global crypto community and develop strong relationships with its members.
  • Engage with Tothemoon community members, encourage participation in discussions, and extend the engaged society across all channels.
  • Respond to customers' comments and requests in a timely manner, answer questions, and provide support to members who need it.
  • Review and moderate all user-generated content and user profiles; ensure that all members are following the rules, and take action against any member who violates the guidelines.
  • Manage the banned user process, and track and remove previously banned users.
  • Resolve disputes by acting as a mediator and finding a solution that works for everyone involved.
  • Develop the online community moderation strategy and calendar.
  • Produce reports on relevant moderation statistics, issues, and outcomes.
  • Provide community feedback to the management and stakeholders.
  • Coordinate with Marketing, Product, PR, and Communications teams of Tothemoon to ensure brand consistency.
Requirements
  • 3 years of proven success in online community moderation with at least 2 years in crypto/blockchain related products.
  • Deep understanding of the crypto space and crypto trading.
  • Expertise in Telegram, Twitter, and Discord platforms.
  • Prior experience in planning and managing online events is highly preferred.
  • An independent, responsible, and highly organized way of working, with a creative approach to engage and solve challenges.
  • Fluent English, C1+ level, preferably native or bilingual.
  • Exceptional written and verbal communication capacity and interpersonal skills: Able to build and manage relationships with customers, team members, cross-functional colleagues, and external partners.
  • Superb time management skills and ability to work under pressure.
  • Proficiency in customer service and online management tools.
Benefits
  • Competitive salary.
  • Truly flexible schedule.
  • Fully remote work.
  • Paid holiday.
  • Continuous professional development.
  • Career prospects.
  • Energetic team without prejudice and with a sense of humor.

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