Customer Experience Ambassador

1 day ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
DBS Bank (Hong Kong) Limited Overview

DBS Bank (Hong Kong) Limited is a leading financial institution that enables and empowers its customers with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality, and control. In T&O, we manage the majority of the bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Description

The DBS Customer Centre is seeking enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position will be the first point of contact for our customers and engage with them on phone calls, live chats, offline messaging, and emails. The ideal candidate should have excellent communication and interpersonal skills, as well as the ability to work in shifts on weekends and public holidays.

Responsibilities:
  • Provide one-stop service to respond to product and service enquiries that customers are experiencing by phone, live chat, offline messaging, and emails.
  • Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively.
  • Meet individual scorecard for call volume, availability, service level, and customer satisfaction.
  • Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success.
  • Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible.
  • Report customer complaints and escalate issues when necessary to prevent potential churn.
  • Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standards and policies.

Requirements:

To succeed in this role, you should possess the following skills and qualifications:

  • Post-secondary or above, preferably a degree holder in any discipline.
  • Experience in call centres or the banking industry, good knowledge of credit card operations and banking services is an advantage.
  • Customer-focused with excellent communication and interpersonal skills.
  • Able to work in shifts on weekends and public holidays.
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage.

Benefits and Opportunities

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.

  • Customer Experience Ambassador

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    At Bank Of China (Hong Kong) Limited, we are committed to delivering exceptional one-stop personal banking services at our branches. As a Customer Service Officer, you will be the face of our bank, responsible for providing quality customer service through counter transactions.Key ResponsibilitiesIdentify and grasp opportunities to provide personalized...

  • Customer Experience Advocate

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Description: The Bank of China (Hong Kong) Limited is seeking a highly motivated and experienced Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our services to customers.Key Responsibilities:Greet customers and provide...

  • Customer Success Ambassador

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    As a leading global provider of credit intelligence, data, and analytics, Octus empowers professionals across the globe to make better, faster, and more confident decisions in pace with the fast-moving credit markets. Our company values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos...

  • Product Ambassador

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

    Company OverviewLululemon Athletica is a leader in the performance apparel industry, dedicated to empowering people to achieve their fitness goals through innovative products and experiences.Job DescriptionThe Product Ambassador - Fitness Community role is a crucial part of our success as an organization. Ambassadors are experts in creating exceptional...

  • Service Excellence Ambassador

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Transforming Customer ExperienceAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to empower our customers in achieving their aspirations. Our comprehensive suite of financial solutions, including deposits, investments, insurance, mortgages, credit cards and personal loans, caters to the diverse needs of our clients at every stage...

  • Customer Service Representative, Branch Banking

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Role OverviewAs a Customer Service Ambassador in the Consumer Banking Group at DBS Bank (Hong Kong) Limited, you will be responsible for providing exceptional service to customers in a fast-paced branch environment.

  • Luxury Client Relationship Ambassador

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Company OverviewCiti is a global bank with a rich history of connecting people across the globe. With over 200 years of experience, we have built an unparalleled network that provides a broad range of financial services and products to our clients.Job DescriptionWe are currently seeking a highly skilled Luxury Client Relationship Ambassador to join our team...

  • Customer Experience Strategist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a Customer Experience Strategist to join our team at Bank of China (Hong Kong) Limited. As a key member of our organization, you will be responsible for driving customer-centric initiatives and delivering exceptional customer experiences across all customer segments, products, and service channels.Key Responsibilities:Lead...

  • Customer Service Representative

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Ambassador to join our team at Bank of China (Hong Kong) Limited. This role is perfect for individuals who are passionate about delivering exceptional customer service and are eager to take on new challenges.Key Responsibilities:Greeting and Escorting Customers: The ideal candidate will be...

  • Insurance Customer Experience Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China FortisHill Consulting Limited Full time

    FortisHill Consulting Limited is seeking a highly skilled Insurance Customer Experience Specialist to join our team.As the first point of contact for clients, you will play a vital role in delivering exceptional customer service and ensuring seamless communication. Your primary objective will be to provide timely and accurate information, resolve inquiries,...

  • Customer Service Ambassador

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

    Company OverviewShangri-La Group is a renowned luxury hotel operator with a presence in Asia. The company is headquartered in Hong Kong and operates five properties across the city, including Island Shangri-La, Kerry Hotel Hong Kong, and JEN Hong Kong by Shangri-La.The company prides itself on providing industry-leading colleague engagement, with over 42,000...

  • Customer Experience Transformation Lead

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    Company OverviewThe Dah Sing Group is a leading financial services group in Hong Kong, offering banking, insurance, and financial services through its extensive network. Our values are built around caring, teamwork, and progressiveness. We foster an environment where individuals can grow and develop their skills.Job DescriptionAs the Senior Customer Services...

  • Customer Service Professional with MTR Experience

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job DescriptionThe Mass Transit Railway is seeking a skilled Customer Service Professional to join our team as a Senior Customer Care Representative. This role requires excellent interpersonal and communication skills, with a strong command of written and spoken English, Chinese, and Putonghua.ResponsibilitiesProvide exceptional customer service through the...

  • Ambitious Guest Experience Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

    About UsLululemon Athletica is a pioneering performance apparel company that empowers individuals to achieve their fitness goals and live a healthy lifestyle. Our mission is to provide high-quality, functional, and sustainable products that support people in their athletic pursuits.The Role of the EducatorWe are seeking an Ambitious Guest Experience...

  • Exceptional Guest Service Ambassador

    8 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

    Rosewood Hong Kong fosters a unique culture where associates are empowered to deliver exceptional guest experiences. Our goal is to create an innovative and refined hospitality environment that inspires associates to craft unforgettable memories for themselves, their colleagues, and our esteemed guests.The majestic harbourfront estate, Rosewood Hong Kong...

  • Cabin Crew Engagement and Experience Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HK Express Full time

    HK Express Career OpportunitiesAt HK Express, we value our customers' desire for adventure and spontaneity. Our routes provide the inspiration to try somewhere new, disrupting monotonous modern life.As a Cabin Crew Communication and Engagement Executive, you will be responsible for creating engaging content for our internal communication channels. This...

  • Customer Service Representative

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About UsAIA International Limited is dedicated to helping individuals and communities live Healthier, Longer, Better Lives. Our mission is to provide innovative solutions that address the evolving needs of our customers and society.Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for handling...

  • Customer Service Representative

    1 hour ago

    Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAt AIA, we're on a mission to create a healthier, more sustainable future for everyone. Our goal is to help people live Healthier, Longer, Better Lives by 2030.We believe that ambitious individuals who share our vision can make a real difference in shaping the future. That's why we're looking for talented professionals like you...

  • Customer Service Representative

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Bank Of China (Hong Kong) Limited.About the RoleThis is an exciting opportunity for a customer-focused individual to deliver exceptional service and support to our clients. The successful candidate will be responsible for providing quality customer services...

  • Luxury Jewelry Sales Professional

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    We are a renowned high-end jewelry brand retail business based in Hong Kong seeking experienced sales professionals to join our team.As a Luxury Jewelry Sales Professional, you will be responsible for selling exquisite jewelry pieces and providing exceptional customer service. Your key responsibilities will include:Sales and Customer Service:Meet or exceed...