Customer Service Representative

5 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
About AIA International Limited

At AIA, we're on a mission to create a healthier, more sustainable future for everyone. Our goal is to help people live Healthier, Longer, Better Lives by 2030.

We believe that ambitious individuals who share our vision can make a real difference in shaping the future. That's why we're looking for talented professionals like you to join our team.

About the Role

This is an exciting opportunity to handle customer inquiries and complaints regarding all activities in operation process. You will be responsible for resolving problems, making outbound calls to customers, documenting call activities, and working closely with business partners to resolve issues.

Key Responsibilities:
  • Handles customer inquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
  • Reports problems, potential crisis, and complaints to supervisor for service improvement
  • Makes outbound calls to customers for follow-up cases
  • Executes empowerment guidelines
  • Documents call activities in system and follows up items in log sheet or sends emails to AIAHK Business Partners
  • Works closely with AIAHK Business Partners to resolve complaints and uncertain issues
  • Performs other responsibilities and duties periodically assigned by supervisor to meet operational requirements


Requirements:
  • Secondary education graduate with at least 4 years of working experience
  • Candidates with higher academic qualifications or more relevant working experience may be considered for Customer Service Advisor roles
  • Minimum 2-3 years of relevant experience in Insurance, Customer Service, or hotline services
  • Hands-on experience in customer service
  • Basic insurance or MPF knowledge would be beneficial


Benefits:
  • Build a career with us and contribute to creating a healthier, more sustainable future for everyone
  • Opportunities for career growth and development
  • Collaborative and supportive work environment


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