Customer Service and Life Insurance Operations Manager

18 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China HKMC Annuity Limited Full time

About HKMC Annuity Limited

HKMC Annuity Limited is a leading provider of life insurance services, dedicated to delivering exceptional customer experiences and innovative solutions.

Job Overview

We are seeking an experienced Customer Service and Life Insurance Operations Manager to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth delivery of our life insurance products and services to customers.

Key Responsibilities

  • To address customer complaints with thorough investigations, identifying root causes and implementing effective solutions;
  • To provide feedback to management on improvement plans and collaborate with internal departments to resolve complex cases;
  • To maintain accurate and proper records;
  • To contribute to internal training on complaint handling and share best practices;
  • To support customer service centres and handle written replies in response to customer concerns and requests;
  • To perform ad-hoc tasks as assigned from time to time.

Requirements

To succeed in this role, you will need:

  • A degree in Business Management, Communications or a related field;
  • Insurance Intermediaries Qualification Paper 1 & 3 is mandatory, with other professional insurance qualifications (e.g., FLMI or ACS) being an advantage;
  • A minimum of 3 years' relevant experience in customer service and life insurance operations;
  • Familiarity with policies, guidelines, and regulatory requirements for life insurance;
  • Excellent command of both written and spoken English and Chinese, including Putonghua;
  • Strong customer-service mindset, effective interpersonal and communication skills;
  • Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and deliver results in a timely manner;
  • Strong analytical, problem-solving, and presentation skills.

Benefits

We offer a competitive compensation package, opportunities for professional growth, and a dynamic work environment that values innovation and teamwork.



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