Customer Service Expert, Digital Banking

16 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

Citi is a leading global bank with over 200 years of experience serving millions of people across hundreds of cities and countries. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions.

The company's mission is to shape the future of finance by creating innovative solutions that meet the evolving needs of our clients. At Citi, we believe in empowering our employees to make a real impact and help them achieve their career goals.

We are currently seeking a highly skilled Client Service Specialist to join our team in Hong Kong. This role is a key position within our organization, responsible for ensuring an excellent level of customer service and achieving client satisfaction.

The successful candidate will have the opportunity to work with our digital platform and help clients adapt to digitization. They will be responsible for promoting products and services, managing branch resources, and providing exceptional client experiences.

To succeed in this role, you will need to have strong communication skills, be able to build connections between our digital platform and clients, and remodel clients' banking behavior in embracing digitization.

We offer a range of benefits to our employees, including access to learning and development resources, generous paid time off packages, and opportunities to volunteer in our communities. As a member of our team, you will have the chance to grow your career, give back to your community, and make a real impact.



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