Business Leader for Customer Service Team

13 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
Company Overview

Citi, a global leader in financial services, connects millions of people across hundreds of cities and countries every day. With over 200 years of experience, Citi provides a broad range of financial services and products to clients around the world.


Job Description
  • Lead a small Customer Service team (typically up to 10) and oversee their performance.
  • Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring etc.

As a Business Leader, you will be responsible for ensuring the team meets performance and quality expectations. You will also develop communications to exchange ideas and potentially complex/sensitive information.


Required Skills and Qualifications
  • 2 years of relevant experience in a customer service role.
  • Ability to deal with conflict/change resistance.
  • Ability to identify and deliver business results.
  • Effective verbal and written communication and presentation skills.

A Bachelor's/University degree or equivalent experience is required for this position.


Benefits

Citi offers a comprehensive benefits package, including programs and services for physical and mental well-being, paid parental leave, access to learning and development resources, and generous paid time off packages.


Others

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong. Our mission is to provide exceptional customer service and innovative products to meet the evolving needs of our customers.About the RoleWe are seeking a highly skilled Business Leader for our Retail Distribution team. As a Branch Manager, you will be responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Company OverviewDBS Bank (Hong Kong) Limited is a leading banking institution in Asia, renowned for its innovative approach to customer-centric banking. As the market leader in consumer banking, DBS has a comprehensive range of products and services designed to meet the diverse needs of its customers.


  • Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    TaiKang (Hong Kong) Preparatory Office seeks a skilled Operational Manager to oversee its customer service teams. As the lead, you will be responsible for driving initiatives and strategic projects that meet business requirements.Job DescriptionThe successful candidate will have at least 10 years of experience in the life insurance industry, with a minimum...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    At Hang Seng Bank Limited, we are committed to service excellence and continually enhancing our performance for customers. Our people are our most valuable asset and play a vital role in driving business growth through innovative strategies and best-in-class products and services.Job OverviewWe seek a high-calibre individual to lead our strategic planning...


  • Hong Kong, Central and Western District, Hong Kong SAR China BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd Full time

    At BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd, we are seeking a highly skilled and experienced Vice President to join our team.The successful candidate will lead and motivate a team to meet and exceed business targets set on new business acquisition and business retention through direct touch activities such as member briefing and worksite...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About UsAIA International Limited is dedicated to helping individuals and communities live Healthier, Longer, Better Lives. Our mission is to provide innovative solutions that address the evolving needs of our customers and society.Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China KPMG Full time

    About KPMG ChinaKPMG China is a leading professional services firm that provides multidisciplinary services from audit and tax to advisory. We have an overriding commitment to provide the highest quality services for our clients, while striving to become a responsible corporate citizen that has a positive impact on the environment and community.Job SummaryWe...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAt AIA, we're on a mission to create a healthier, more sustainable future for everyone. Our goal is to help people live Healthier, Longer, Better Lives by 2030.We believe that ambitious individuals who share our vision can make a real difference in shaping the future. That's why we're looking for talented professionals like you...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Ambassador to join our team at Bank of China (Hong Kong) Limited. This role is perfect for individuals who are passionate about delivering exceptional customer service and are eager to take on new challenges.Key Responsibilities:Greeting and Escorting Customers: The ideal candidate will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Insights by Kantar Full time

    Business Development RoleAs a key member of the Insights by Kantar team, you will have the opportunity to drive significant business growth and success.This role involves focusing on new business development and research, with a strong emphasis on delivering exceptional customer service and driving revenue growth.Key ResponsibilitiesSecure new client logos...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Bank Of China (Hong Kong) Limited.About the RoleThis is an exciting opportunity for a customer-focused individual to deliver exceptional service and support to our clients. The successful candidate will be responsible for providing quality customer services...


  • Hong Kong, Central and Western District, Hong Kong SAR China KPMG Full time

    About KPMG China">We are committed to being an equal opportunity employer with zero tolerance for any form of discrimination. Our goal is to create an inclusive, diverse and agile workplace where our people can develop and thrive at both a personal and professional level.">Our ESG Commitment">We strive to make environmental, social and governance (ESG) a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aon Hewitt Full time

    About AonAon is a leading global professional services firm that helps organizations navigate the complex landscape of risk and opportunity.Our vision is to shape decisions for the better - to protect and enrich the lives of people around the world.We're united through trust as one inclusive, diverse team, passionate about helping our colleagues and clients...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential Hong Kong Limited Full time

    Company OverviewAt Prudential, we pride ourselves on being a partner to every life and protector of every future. Our purpose drives everything we do by fostering a culture that values diversity and ensures inclusion for our people, customers, and partners.We strive to provide a platform where our employees can excel and make a meaningful impact on the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job DescriptionHang Seng Bank Limited is committed to delivering exceptional service. Our people are our greatest asset, playing a vital role in enhancing performance and providing best-in-class products and services.We seek high-calibre talent by offering a dynamic work environment, good career development opportunities, and competitive compensation...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Description:As an Expert Personal Banking Leader at Bank of China (Hong Kong) Limited, you will be responsible for championing one-stop personal banking services at the Contact Centre. Your primary goal is to deliver exceptional customer experiences through inbound and outbound calls, seizing opportunities to cross-sell appropriately.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China PineSearch Consulting Full time

    PineSearch Consulting is assisting a leading Asian financial institution in their search for an accomplished Total Rewards professional.Key Responsibilities:Design and implement comprehensive employee compensation and benefit programs, ensuring alignment with market best practices and business objectives.Develop and execute rewards strategies, including...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng Bank Limited is committed to service excellence and continually enhancing its performance for customers. The bank seeks to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Company OverviewBANK OF CHINA (HONG KONG) LIMITED is a leading financial services institution in Hong Kong, committed to providing high-quality banking and insurance services to individuals and businesses. Our company values innovation, customer-centricity, and teamwork.Job DescriptionWe are seeking an experienced Deputy/Assistant Teleservices Manager to...


  • Hong Kong, Central and Western District, Hong Kong SAR China TIME's group Full time

    At TIME's group, we are seeking a highly skilled Customer Service/Helpdesk Support Specialist to join our team. As a key member of our customer servicing area, you will be responsible for performing operational tasks efficiently and effectively to achieve our service level targets.Primary Responsibilities:Channel handling - Emails & ChatEnsure efficient...