Business Leader for Customer Service Team
13 hours ago
Citi, a global leader in financial services, connects millions of people across hundreds of cities and countries every day. With over 200 years of experience, Citi provides a broad range of financial services and products to clients around the world.
Job Description
- Lead a small Customer Service team (typically up to 10) and oversee their performance.
- Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring etc.
As a Business Leader, you will be responsible for ensuring the team meets performance and quality expectations. You will also develop communications to exchange ideas and potentially complex/sensitive information.
Required Skills and Qualifications
- 2 years of relevant experience in a customer service role.
- Ability to deal with conflict/change resistance.
- Ability to identify and deliver business results.
- Effective verbal and written communication and presentation skills.
A Bachelor's/University degree or equivalent experience is required for this position.
Benefits
Citi offers a comprehensive benefits package, including programs and services for physical and mental well-being, paid parental leave, access to learning and development resources, and generous paid time off packages.
Others
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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