Operational Team Lead Position for Multidisciplinary Services

23 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China KPMG Full time

About KPMG China

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We are committed to being an equal opportunity employer with zero tolerance for any form of discrimination. Our goal is to create an inclusive, diverse and agile workplace where our people can develop and thrive at both a personal and professional level.

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Our ESG Commitment

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We strive to make environmental, social and governance (ESG) a cornerstone of our organisation. This includes empowering our people to become agents of positive change, providing better solutions and services to our clients, and helping them achieve their ESG goals. Our impact plan outlines our commitments and progress across four key pillars: Governance, People, Planet and Prosperity.

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Job Summary

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We are seeking an experienced Operational Team Lead to join our team in KPMG Managed Services. As a key member of our team, you will be responsible for leading small teams and ensuring that managed services principles are applied to deliver successful and well-controlled outcomes.

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About the Role

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The ideal candidate will have at least 2 years of experience in an operational environment, with a minimum of 1 year at a team manager/leader level. They will also have demonstrable experience of managing a team within a complex operation and possess strong verbal and written communication skills.

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Main Responsibilities

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  • Effective leadership of the team through performance management and line management.
  • Ensuring that managed services principles are applied to the team to deliver successful outcomes.
  • Working with project leads to ensure the team is resourced with sufficient well-trained staff.
  • Maintenance of service levels in the team, ensuring compliance with statutory regulations and legislation.
  • Liaising with experts and stakeholders from within the firm to achieve exceptional quality standards.

Requirements

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  • Minimum 2 years of experience in an operational environment.
  • At least 1 year of experience at a team manager/leader level.
  • Demonstrable experience of managing a team within a complex operation.
  • Awareness of AML/CDD regulation and other relevant legislation, procedures and processes.
  • Background in financial services industry, with exposure to remediation, complaint handling and claims processing.

What We Offer

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We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.

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How to Apply

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If you are a motivated and results-driven individual with a passion for operational excellence, please submit your application to us today.



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