IT Infrastructure Support Team Lead
4 days ago
Classy Wheeler Limited, a fast-growing IT & network service solutions provider, offers an exciting opportunity for a skilled Service Engineer Team Lead to join our team.
We are looking for a seasoned professional with strong technical expertise in server and network administration to lead our IT infrastructure support team. The successful candidate will be responsible for providing exceptional IT support services to internal users, handling daily operations, and taking the lead in troubleshooting complex system and network-related problems.
Key Responsibilities:
- Provide IT Infrastructure Support/Administration: Install, configure, administer, and troubleshoot OS, hardware, and software to ensure seamless operation of our systems.
- Responsible for Providing IT Supporting Services: Offer expert-level support to internal users, addressing their queries and resolving issues efficiently.
- Handle IT Support Daily Operations: Manage day-to-day tasks, ensuring that all support requests are handled promptly and effectively.
- Provide On-Site Support and Troubleshooting: Respond to on-site support requests, log customer complaints, and resolve or escalate them to the appropriate team.
- Monitor System Performance and Utilization: Continuously monitor system performance, communication, and utilization to identify areas for improvement.
Requirements:
- Diploma or Above in Computer Sciences/Information Technology: We require a minimum diploma or above in computer sciences or information technology from a recognized institution.
- Good Knowledge of Server and Network Administration: A solid understanding of server and network administration is essential for this role.
- MCITP, CCNA, CCNP Certifications (an Advantage): Holders of MCITP, CCNA, or CCNP certifications will have a competitive edge.
- Lead Team Experience (Considered as Senior Service Engineer/Senior Team Supervisor): Previous experience as a team lead or supervisor will be considered for senior roles.
The estimated salary for this position is around $85,000 per annum, commensurate with qualifications and experience.
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