IT Infrastructure Team Lead

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
About Classy Wheeler Limited

We are a leading IT service solutions provider catering to the financial industry. Our team is comprised of experienced professionals who deliver high-quality services.

Job Summary

This role requires an individual with extensive experience in technical support and administration for All Windows platforms, including Microsoft Windows 10/11, Microsoft Office 2019/2016, and Windows Server 2019/2016. The ideal candidate should possess strong analytical, interpersonal, and organisational skills.

Key Responsibilities
  • Implementation and Support: Responsible for implementing and supporting our client's IT infrastructure, including systems, technical support, and administration on network, desktop/server hardware and software, and application systems.
  • Level 1-3 Support: Provide Level 1-3 support for incidents and problem resolution, interacting with other team members and teams to progress projects and incidents.
  • Team Leadership: Lead a team of Engineers and contribute to project progression and incident resolution.
Requirements and Qualifications
  • Education: University degree in IT or Engineering or equivalent.
  • Experience: 4-8 years' relevant experience in technical support and administration for All Windows platforms, including Microsoft Windows 10/11, Microsoft Office 2019/2016, and Windows Server 2019/2016 (Active Directory Administration / Group Policy).
  • Certifications: Holding CCNA, CCNP, CCIE, or MCSE certifications is a plus.
  • Skills: Strong analytical, interpersonal, and organisational skills; self-starter; confident, action-oriented, and results-driven; attention to detail; proactive, and troubleshooting skills.
Salary Range

The estimated salary range for this position is $80,000-$120,000 per annum, depending on qualifications and experience.



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