Phone Operations Manager for High-Performance Customer Service Team

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

Citi, a global leader in financial services, invites applications for the role of Phone Operations Manager for our high-performance customer service team. In this challenging position, you will oversee small teams and be responsible for ensuring exceptional client experiences.

We offer a comprehensive range of financial services to individuals, corporations, governments, and institutions worldwide. Our unparalleled global network enables us to provide tailored solutions that meet our clients' unique needs.

The ideal candidate will have 2 years of relevant experience in customer-facing roles, excellent conflict resolution skills, and the ability to drive business results. You should also possess proficient project management skills, effective verbal and written communication abilities, and proven leadership experience.

As a key member of our team, you will be empowered to make healthy decisions and manage your financial well-being. We provide access to telehealth options, health advocates, confidential counseling, and other benefits to support your overall wellness.

In this role, you are expected to allocate work for small teams, evaluate performance, and recommend pay increases or terminations. You will also develop communications to exchange ideas and potentially complex information.

We believe all parents deserve time to bond with their newborns, which is why we offer an expanded Paid Parental Leave Policy. Additionally, we empower employees to manage their financial well-being and provide access to learning and development resources.

This is a full-time position offering a competitive salary of approximately $73,500 per year, based on market data and industry standards. Citi is committed to diversity, equity, and inclusion and is an equal opportunity employer. If you're passionate about delivering exceptional client experiences and driving business growth, apply today



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