Customer Service Ambassador

12 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

Company Overview

Shangri-La Group is a renowned luxury hotel operator with a presence in Asia. The company is headquartered in Hong Kong and operates five properties across the city, including Island Shangri-La, Kerry Hotel Hong Kong, and JEN Hong Kong by Shangri-La.

The company prides itself on providing industry-leading colleague engagement, with over 42,000 employees worldwide. It invests heavily in the learning and development of its staff, offering a range of programs to support their growth and career progression.

Job Description

As a Service Centre Officer, you will be responsible for handling all incoming and outgoing calls, providing and recording guest messages and wake-up calls, and fulfilling guest needs according to established standards.

Key Responsibilities:



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