Customer Service Ambassador
12 hours ago
Company Overview
Shangri-La Group is a renowned luxury hotel operator with a presence in Asia. The company is headquartered in Hong Kong and operates five properties across the city, including Island Shangri-La, Kerry Hotel Hong Kong, and JEN Hong Kong by Shangri-La.
The company prides itself on providing industry-leading colleague engagement, with over 42,000 employees worldwide. It invests heavily in the learning and development of its staff, offering a range of programs to support their growth and career progression.
Job Description
As a Service Centre Officer, you will be responsible for handling all incoming and outgoing calls, providing and recording guest messages and wake-up calls, and fulfilling guest needs according to established standards.
Key Responsibilities:
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