Service Excellence Ambassador
1 day ago
As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to empower our customers in achieving their aspirations. Our comprehensive suite of financial solutions, including deposits, investments, insurance, mortgages, credit cards and personal loans, caters to the diverse needs of our clients at every stage of their life journey.
Key Responsibilities
- Deliver Exceptional Arrival, Transaction & Departure Experience
- Warmly welcome and greet customers upon arrival, creating a positive first impression.
- Assist customers with check-in procedures, ensuring seamless and efficient transactions.
- Effectively manage customer wait times and seating arrangements.
- Respond promptly to customer inquiries and address any issues or concerns.
- Maintain a clean, organized, and welcoming branch environment that reflects our commitment to excellence.
- Provide Consistent and Seamless Daily Service Operations
- Ensure customers receive a service experience aligned with DBS service guidelines, meeting established service standards and goals.
- Align service performance with DBS RED values: Respectful, Easy to deal with, and Dependable.
- Act as a Digital Banking specialist, encouraging customers to utilize digital channels for transactions.
- Guide and mentor Service Ambassadors to deliver exceptional service experiences.
- Support the orchestration of bank hall operations, cash and non-cash transactions, customer onboarding journeys, and advisory services.
- Support Continuous Improvement of Service Standards and Processes
- Proactively identify areas for improvement, supporting the development and implementation of new initiatives.
- Participate actively in daily huddles, adapting a customer-obsessed mindset, reflecting customer feedback, and identifying areas for improvement.
- Contingency Support
- Provide backup support for transactions and duties as required.
- Assist with other front-office duties in service areas as needed.
- Daily Routine Work Support
- Support and assist in branch overall operation tasks.
Requirements
- HKCEE holders with passes in English, Chinese, and Mathematics
- Proven hands-on customer service experience, preferably in banking or hospitality industries
- Strong customer-obsessed service mindset and attitude
- Excellent customer service skills
- Ability to work independently
- Excellent communication and interpersonal skills
- Fluent speaking of Cantonese, English, and Putonghua
-
Product Ambassador
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full timeCompany OverviewLululemon Athletica is a leader in the performance apparel industry, dedicated to empowering people to achieve their fitness goals through innovative products and experiences.Job DescriptionThe Product Ambassador - Fitness Community role is a crucial part of our success as an organization. Ambassadors are experts in creating exceptional...
-
Luxury Client Relationship Ambassador
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeCompany OverviewCiti is a global bank with a rich history of connecting people across the globe. With over 200 years of experience, we have built an unparalleled network that provides a broad range of financial services and products to our clients.Job DescriptionWe are currently seeking a highly skilled Luxury Client Relationship Ambassador to join our team...
-
Customer Success Ambassador
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full timeAs a leading global provider of credit intelligence, data, and analytics, Octus empowers professionals across the globe to make better, faster, and more confident decisions in pace with the fast-moving credit markets. Our company values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos...
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeRole OverviewAs a Customer Service Ambassador in the Consumer Banking Group at DBS Bank (Hong Kong) Limited, you will be responsible for providing exceptional service to customers in a fast-paced branch environment.
-
Customer Service Ambassador
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full timeCompany OverviewShangri-La Group is a renowned luxury hotel operator with a presence in Asia. The company is headquartered in Hong Kong and operates five properties across the city, including Island Shangri-La, Kerry Hotel Hong Kong, and JEN Hong Kong by Shangri-La.The company prides itself on providing industry-leading colleague engagement, with over 42,000...
-
Customer Service Representative
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob DescriptionWe are seeking a highly skilled Customer Service Ambassador to join our team at Bank of China (Hong Kong) Limited. This role is perfect for individuals who are passionate about delivering exceptional customer service and are eager to take on new challenges.Key Responsibilities:Greeting and Escorting Customers: The ideal candidate will be...
-
Exceptional Guest Service Ambassador
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full timeRosewood Hong Kong fosters a unique culture where associates are empowered to deliver exceptional guest experiences. Our goal is to create an innovative and refined hospitality environment that inspires associates to craft unforgettable memories for themselves, their colleagues, and our esteemed guests.The majestic harbourfront estate, Rosewood Hong Kong...
-
Customer Experience Ambassador
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeDBS Bank (Hong Kong) Limited OverviewDBS Bank (Hong Kong) Limited is a leading financial institution that enables and empowers its customers with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality, and control. In T&O, we manage the majority of the bank's operational processes and inspire to delight our...
-
Customer Experience Ambassador
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeAt Bank Of China (Hong Kong) Limited, we are committed to delivering exceptional one-stop personal banking services at our branches. As a Customer Service Officer, you will be the face of our bank, responsible for providing quality customer service through counter transactions.Key ResponsibilitiesIdentify and grasp opportunities to provide personalized...
-
Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full timeCompany OverviewWe are a reputable high-end jewelry brand retail business in Hong Kong.Sales and CompensationOur sales team members are responsible for generating revenue through the sale of fine jewelry and gold products. In addition to a competitive salary, our team members receive generous commission and additional sales bonuses based on their...
-
Customer Experience Advocate
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Description: The Bank of China (Hong Kong) Limited is seeking a highly motivated and experienced Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and promoting our services to customers.Key Responsibilities:Greet customers and provide...
-
Operations Director
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeCompany OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our people are our most valuable asset, and we strive to provide a dynamic working environment, good career development opportunities, and competitive compensation packages.
-
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeCompany OverviewHang Seng Bank Limited is a leading financial institution committed to service excellence. We strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Job DescriptionThe Chief Control Office (CCO) consists of subject matter experts in risks and...
-
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAbout the RoleThis senior role will drive strategic and tactical initiatives under TDA Transformation, with a focus on driving operational efficiency across our organization. As an expert in process, governance, and operating efficiency, you will work closely with Group, Business, and TDA collaborators to ensure strong alignment and successful execution of...
-
Senior Administrative Supervisor
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeAt International Executive Service Corps, we are seeking a highly skilled and experienced Senior Administrative Supervisor to join our team.Job Description:The ideal candidate will be responsible for the efficient management of administrative support functions, ensuring seamless day-to-day operations. Key responsibilities include coordinating office/branch...
-
Personal Loan Sales Professional
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob DescriptionTo deliver exceptional service to walk-in customers and effectively promote personal loan products that meet their needs.Main Responsibilities:Station at the Personal Loan Service Corner of a designated branch and be responsible for clean lending acquisition activities.Meet and exceed personal loan targets assigned.Take a proactive role in...
-
IT Service Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeWe are a global technology powerhouse, ranked #248 in the Fortune Global 500. Our vision is to deliver Smarter Technology for All. As a world leader in PCs, workstations, smartphones, tablets, and infrastructure solutions, we empower our customers with AI-enabled devices.Our continued investment in innovation builds a more equitable, trustworthy, and smarter...
-
IT Services Delivery Expert
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeHang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our department as End User Services Engineer.About UsWe are a dynamic organization that continually improves our capabilities through innovative technologies, delivering a comprehensive range of products and services in meeting changing customer needs. Our...
-
Collection Services Manager
21 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeCompany OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
-
Director of Financial Services
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Unicorn Advisor (HK) Limited Full time**About the Role**We are seeking a highly skilled and experienced Director of Financial Services to lead our wealth management business.As a key member of our leadership team, you will be responsible for driving growth and profitability while maintaining strong relationships with clients and stakeholders.The successful candidate will have a proven track...