IT Service Manager
5 days ago
We are a global technology powerhouse, ranked #248 in the Fortune Global 500. Our vision is to deliver Smarter Technology for All. As a world leader in PCs, workstations, smartphones, tablets, and infrastructure solutions, we empower our customers with AI-enabled devices.
Our continued investment in innovation builds a more equitable, trustworthy, and smarter future. We strive to WOW our customers with exceptional service and support.
About This RoleYou will be responsible for monitoring and reporting on Service Levels. This includes conducting regular reviews of Service Level Agreements with related teams and Service Level Targets. You will also prepare monthly performance reports on Service Levels and assist management with Service Level-related issues.
Requirements- A Higher Diploma or Diploma in Information Technology or a related field is required. No working experience is necessary, but knowledge of IT governance and service is an advantage.
- Proficiency in MS Office applications such as Word, Excel, and PowerPoint is essential.
- Excellent written and spoken communication skills in English are required.
This role offers a unique opportunity to grow your career in a dynamic and innovative company. If you are passionate about delivering exceptional service and support, we encourage you to apply.
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