IT Service Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

We are a global technology powerhouse, ranked #248 in the Fortune Global 500. Our vision is to deliver Smarter Technology for All. As a world leader in PCs, workstations, smartphones, tablets, and infrastructure solutions, we empower our customers with AI-enabled devices.

Our continued investment in innovation builds a more equitable, trustworthy, and smarter future. We strive to WOW our customers with exceptional service and support.

About This Role

You will be responsible for monitoring and reporting on Service Levels. This includes conducting regular reviews of Service Level Agreements with related teams and Service Level Targets. You will also prepare monthly performance reports on Service Levels and assist management with Service Level-related issues.

Requirements
  • A Higher Diploma or Diploma in Information Technology or a related field is required. No working experience is necessary, but knowledge of IT governance and service is an advantage.
  • Proficiency in MS Office applications such as Word, Excel, and PowerPoint is essential.
  • Excellent written and spoken communication skills in English are required.

This role offers a unique opportunity to grow your career in a dynamic and innovative company. If you are passionate about delivering exceptional service and support, we encourage you to apply.



  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    At International Executive Service Corps, we are seeking a highly skilled and experienced Senior Administrative Supervisor to join our team.Job Description:The ideal candidate will be responsible for the efficient management of administrative support functions, ensuring seamless day-to-day operations. Key responsibilities include coordinating office/branch...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full time

    As a member of the Bank of Communications Co., Ltd. London Branch team, you will play a key role in overseeing the day-to-day operations of our payment services department.Job OverviewWe are seeking an experienced and skilled Deputy Manager to join our team and contribute to the success of our remittance and settlement activities.ResponsibilitiesSupervise...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Company OverviewPinpoint Asia is a specialist firm for technology recruitment, headquartered in Hong Kong.Our team consists of tech recruiters with an IT background, serving various clients including startups, top financial institutions, and large enterprises.Our significant market reputation is due to strong industry relationships, intimate understanding of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services provider in Hong Kong, offering a range of banking and insurance products through its extensive network of over 70 branches across Hong Kong, Macau, and Mainland China. Our core values revolve around caring, teamwork, and progressiveness. We recognize the unique...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    The Client Services Manager - Banking Products role at Bank Of China (Hong Kong) Limited is a vital position that requires excellent communication and problem-solving skills. As a key member of our team, you will be responsible for handling customer inquiries and requests related to banking products and services from various channels.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Strategic Procurement Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our Corporate Services department, you will be responsible for managing the procurement process for high-end services, ensuring that we secure the best possible deals for our organization.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKMC Annuity Limited Full time

    About HKMC Annuity LimitedHKMC Annuity Limited is a leading provider of life insurance services, dedicated to delivering exceptional customer experiences and innovative solutions.Job OverviewWe are seeking an experienced Customer Service and Life Insurance Operations Manager to join our team. As a key member of our operations department, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a leading provider of Data Center services, and we are seeking an experienced professional to join our team as a Data Center Service Manager - Pricing Expert.


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Company Overview DBS Bank (Hong Kong) Limited operates in an increasingly interconnected world with burgeoning trade flows. Expertise in trade finance services is a valuable asset, and a good understanding of cash flow management is crucial for every company.About the RoleWe are seeking a Senior Associate/AVP, Cash Products Specialist to join our team. As a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a Senior Compliance Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our compliance department, you will play a vital role in ensuring that our investment services comply with relevant laws and regulations.Responsibilities:Advisory ServicesYou will provide advisory services to our business units...


  • Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    TaiKang (Hong Kong) Preparatory Office seeks a skilled Operational Manager to oversee its customer service teams. As the lead, you will be responsible for driving initiatives and strategic projects that meet business requirements.Job DescriptionThe successful candidate will have at least 10 years of experience in the life insurance industry, with a minimum...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our department as End User Services Engineer.About UsWe are a dynamic organization that continually improves our capabilities through innovative technologies, delivering a comprehensive range of products and services in meeting changing customer needs. Our...


  • Hong Kong, Central and Western District, Hong Kong SAR China CICC Full time

    About CICC">CICC is a leading financial services institution dedicated to providing professional and compliant wealth management solutions. Our team of experienced professionals is committed to helping clients achieve their financial goals.">Job Overview">We are seeking a highly motivated and skilled Financial Services Professional to join our team. The...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Company OverviewBank of China (Hong Kong) Limited is a leading financial institution in the region, dedicated to providing high-quality services to our clients. Our team is comprised of professionals who are passionate about delivering exceptional results and exceeding customer expectations.


  • Hong Kong, Central and Western District, Hong Kong SAR China One Paramount Recruitment Limited Full time

    Job DescriptionWe are seeking an experienced Financial Services Expert to manage high net worth clients in Greater China.Key Responsibilities:Develop comprehensive business plans and market strategies to identify, acquire, and manage high net worth clients;Deliver personalized wealth management solutions and advisory services to high net worth...


  • Hong Kong, Central and Western District, Hong Kong SAR China TUNG WAH GROUP OF HOSPITALS Full time

    Job OverviewWe are seeking a skilled and experienced Clinic Manager to oversee the operations of our Well Women Services (WWS). The successful candidate will be responsible for promoting the WWS, monitoring service utilization, and implementing health promotion and education programs on women's health.ResponsibilitiesService Delivery: Oversee the delivery of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Ambassador to join our team at Bank of China (Hong Kong) Limited. This role is perfect for individuals who are passionate about delivering exceptional customer service and are eager to take on new challenges.Key Responsibilities:Greeting and Escorting Customers: The ideal candidate will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial Group">The Dah Sing Financial Group is a leading financial services group in Hong Kong, offering banking, insurance, and financial services through its extensive network of branches in Hong Kong, Macau, and Mainland China.">We value teamwork, progressiveness, and caring as our core principles. We believe everyone is unique, with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fortune&Future Hong Kong Limited Full time

    Company OverviewFortune&Future Hong Kong Limited is a reputable firm specializing in financial services for charitable trusts, Cayman Islands funds, foundations, and Hong Kong licensed companies.Job SummaryWe are seeking an experienced Financial Services Specialist to join our team. The successful candidate will be responsible for handling various financial...