Director of Client Delivery and Success

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China One Arrow Consulting Full time
Job Overview

At One Arrow Consulting, we are committed to delivering exceptional services to our clients.

Key Responsibilities
  • Team Leadership: Direct and manage a team of Functional Consultants across Hong Kong and Singapore, fostering a collaborative environment that promotes growth and development.
  • Customer Support: Provide pre-sales support, customer service, troubleshooting, and new client implementations, ensuring seamless experiences for our clients.
  • Senior Representative: Serve as the senior representative for Asia customers, building strong relationships and addressing their needs effectively.
  • Hiring and Training: Hire and train junior consultants, promoting team development and enhancing our capabilities.
  • Global Collaboration: Collaborate with global teams to enhance service delivery, driving innovation and excellence in our services.
  • Migrations and Troubleshooting: Ensure successful migrations and troubleshooting for client needs, minimizing downtime and maximizing efficiency.
  • Software Development: Define, test, and deliver new software features and functions, aligning with our clients' evolving needs.
  • Presentations and Communication: Present complex concepts to senior executives, fostering strong customer relationships and effective communication.
  • Technical Oversight: Oversee technical aspects of customer sales presentations, ensuring accuracy and clarity.
  • Implementation and Support:
  • Complex Implementations: Manage complex customer implementations and post-implementation support, guaranteeing satisfaction and success.
  • Financial Knowledge: Maintain a thorough understanding of diverse financial instruments and investment domains, staying up-to-date with industry developments.


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