Director of Client Delivery and Success
1 day ago
At One Arrow Consulting, we are committed to delivering exceptional services to our clients.
Key Responsibilities- Team Leadership: Direct and manage a team of Functional Consultants across Hong Kong and Singapore, fostering a collaborative environment that promotes growth and development.
- Customer Support: Provide pre-sales support, customer service, troubleshooting, and new client implementations, ensuring seamless experiences for our clients.
- Senior Representative: Serve as the senior representative for Asia customers, building strong relationships and addressing their needs effectively.
- Hiring and Training: Hire and train junior consultants, promoting team development and enhancing our capabilities.
- Global Collaboration: Collaborate with global teams to enhance service delivery, driving innovation and excellence in our services.
- Migrations and Troubleshooting: Ensure successful migrations and troubleshooting for client needs, minimizing downtime and maximizing efficiency.
- Software Development: Define, test, and deliver new software features and functions, aligning with our clients' evolving needs.
- Presentations and Communication: Present complex concepts to senior executives, fostering strong customer relationships and effective communication.
- Technical Oversight: Oversee technical aspects of customer sales presentations, ensuring accuracy and clarity.
- Implementation and Support:
- Complex Implementations: Manage complex customer implementations and post-implementation support, guaranteeing satisfaction and success.
- Financial Knowledge: Maintain a thorough understanding of diverse financial instruments and investment domains, staying up-to-date with industry developments.
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