Executive Director of Corporate Properties

10 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About Hang Seng Bank Limited

At Hang Seng, we strive to provide our customers with the best-in-class products and services. Our commitment to service excellence is driven by a highly skilled team of professionals who are dedicated to continually enhancing our performance.

Career Development Opportunities

We seek high-calibre talent who can contribute to our dynamic working environment. As a member of our Corporate Services team, you will have opportunities to excel professionally and contribute to the success of the organization.

Facilities Management Department Overview

The Facilities Management Department is responsible for ensuring the reliability of our building and critical facilities with professional management services to meet business and operational requirements. We are currently seeking a high-calibre professional to join our department as Executive Director of Corporate Properties.

Key Responsibilities
  • Manage and work in partnership with a global outsourced service provider for the delivery and operation of Facilities Management within Hang Seng to ensure building availability, safety, regulatory compliance, and system reliability to avoid operational interruption and business loss. Oversight on Service Level Agreement (SLA), KPIs, and reporting to ensure performance of the service provider.
  • Provide professional advice and recommendations as an FM subject matter expert on building operation, incident management, service level enhancements, and asset management strategies.
  • Identify opportunities and drive improvements and implementation of best-in-class practices. Appropriately balance service, risk, and cost considerations in the management and delivery of FM.
  • Optimise Critical Facilities (CF) investments and integrate CF planning, processes, and delivery to meet current and future business requirements, codes, and regulations. Oversees and drives execution of Global Standard CF Protocols within Hang Seng.
  • Budget planning, review, and recommend actions on proposed property expenditure for FM and CF builds, expansions, and upgrades.
  • Support and drive green initiatives of the bank in line with company strategy.
  • Work closely with Capital Projects, Asset Management, Health and Safety, Security Risks, IT teams, etc., on policy settings and projects to ensure effective design and necessary FM support to maintain building operations, support business growth, and mitigate risks.
  • Engage with senior management, businesses, and users for feedback and relationship building.

Requirements

To be successful in this role, you should possess the following qualifications and skills:

Qualifications
  • Professional Members in either Mechanical Engineering, Electrical Engineering, Building Services Engineering, Commerce, or Business, or equivalent.
  • Comprehensive industry experience in Corporate Real Estate Services sector.
  • Experience in leading a services team - essential.

Key Skills and Qualities

To excel in this role, you should demonstrate the following skills and qualities:

  • University graduate and relevant professional qualification in real estate, ideally in a Facilities Management, Engineering, or related discipline, with over 10 years' relevant experience.
  • A comprehensive understanding of a broad range of facilities management and critical facilities activities and issues faced by large corporates.
  • Experience in managing service providers and SLA.
  • Demonstrated results in managing facilities management and critical facilities activities within an equivalent portfolio/major corporate environment.
  • Proven ability and commitment to high standards of customer service and customer relationship management.
  • Demonstrated results in delivering successful risk management and control processes across multiple functions.
  • Proven ability to prioritise competing demands and handle ambiguity or conflicts.
  • Excellent interpersonal and people management skills.
  • Strong organisational, planning, and project management skills.
  • Consultative and client-centric approach in service delivery, supported by strong problem-solving skills.
  • Excellent analytical skills.
  • Ability to grasp, understand, and independently handle new and existing projects and ideas.
  • Sound business and commercial awareness.
  • A high degree of professionalism and tact in handling sensitive situations.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

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