Client Services Delivery Manager
2 days ago
iCapital is committed to delivering exceptional services to our clients, and we're seeking a talented Client Delivery Specialist Associate to join our Data Solutions team in Hong Kong.
In this role, you will play a critical part in setting up and maintaining our financial software applications, providing top-notch support to clients, and contributing to the growth and success of our company. Your responsibilities will include:
Main Responsibilities- Financial Reporting and Data Aggregation tools:
- Analyze and explain portfolio performance results
- Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects
- Perform analysis of private equity and hedge fund statements for input into the system
- Work with clients and partners to resolve data issues
- Develop and strengthen client relationships:
- Client onboarding
- Client account setup and training
- Day-to-day support and issue management
- Software maintenance and setup:
- System setup and configuration
- New client setup
- New financial account and asset set-up and classification
- Data feed management
- Create custom reports based on client-specific needs
- Liaise with the vendor partners for enhancements, and system and data issues
- Prioritize tasks and manage multiple projects simultaneously to meet deadlines.
- Collaborate effectively with colleagues to achieve shared objectives.
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