Exam Operations and Delivery Specialist

13 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time
About British Council: At the British Council, we believe that everyone deserves access to high-quality education and training. Our mission is to build bridges between cultures and promote education, arts, and society. We work directly with individuals to help them gain the skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK.

Job Overview: We are seeking a highly motivated and organized Exam Operations and Delivery Specialist to join our team in a small or remote exams office location. This role will ensure effective and efficient delivery of Exams, handling confidential materials, managing Venue Supervisors, and coordinating risk or issue resolution. The successful candidate will be required to work test days, including weekend work as part of the contracted hours.

Key Responsibilities:
  • Plan and deliver operational activities to support the delivery of Exams, ensuring compliance with relevant policies and procedures.
  • Manage Venue Supervisors, ensuring they have the necessary resources and support to deliver high-quality services.
  • Coordinate risk or issue resolution, working closely with colleagues to ensure that any issues are addressed promptly and effectively.
  • Develop and maintain strong relationships with stakeholders, including Venue Staff, Operations Managers, and other colleagues.
  • Contribute to the development of new processes and procedures to improve the efficiency and effectiveness of Exam Operations.
  • Support the maintenance of accurate records and reports, providing regular updates to colleagues and stakeholders.


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