Exams Logistics Coordinator

8 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time
About British Council: The British Council is an international organization that supports peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. Our mission is to build bridges between cultures and promote education, arts, and society. We work directly with individuals to help them gain the skills, confidence, and connections to transform their lives and shape a better world in partnership with the UK.

Job Overview: We are seeking a highly motivated and organized Exam Operations and Delivery Specialist to join our team in a small or remote exams office location. This role will ensure effective and efficient delivery of Exams, handling confidential materials, managing Venue Supervisors, and coordinating risk or issue resolution. The successful candidate will be required to work test days, including weekend work as part of the contracted hours.

Key Responsibilities:
  • Undertake related planning and delivery functions in preparation for Test Days in line with BC process.
  • Receives instructions and requests from cluster operations 5 days before Test Day itself and plans and organizes given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
  • Monitor performance and identify issues through dashboards.
  • Deploy engagement plan for Venue Staff. Supports decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations.
  • Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day-to-day operations.
  • Sort and pack exam materials for designated test venues. Ensures exam materials are received at Test Centre and stored securely.
  • Support tasks to reconcile exam materials and papers received are as per plan, report, and escalate any discrepancies.
  • Handle suitcases and storage of materials. Ensure proper procedures and documentation is adhered to when handing over to courier or test day staff.
  • Ensure proper script receipt tracking, packing, and return OR scanning, store, and shredding.
  • Support selection of suitable venues, planning for Test Day resources ordering, quality, distribution, and management (e.g. process guides, stationery, branding/signage/technical equipment – speaking test/hand scanners).
  • Provide timely escalation of issues, enabling adaptation of work plans where necessary.


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