Helpdesk Operations Specialist
9 hours ago
About Us:
The TIME's Group is committed to delivering exceptional customer experiences. We are seeking a dedicated individual to join our team as a Helpdesk Operations Specialist.
Key Responsibilities:
- Assist customers via phone, email, or chat, ensuring timely resolution of their inquiries
- Provide accurate and detailed information about products and services
- Coordinate with internal teams to resolve complex customer issues
- Develop and maintain knowledge of products and services to effectively address customer concerns
- Collaborate with colleagues to achieve team goals and objectives
Requirements:
- Bachelor's degree with at least 2 years of experience in customer-facing roles
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment and adapt to changing priorities
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