Helpdesk Operations Specialist

9 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China TIME's group Full time

About Us:

The TIME's Group is committed to delivering exceptional customer experiences. We are seeking a dedicated individual to join our team as a Helpdesk Operations Specialist.

Key Responsibilities:

  • Assist customers via phone, email, or chat, ensuring timely resolution of their inquiries
  • Provide accurate and detailed information about products and services
  • Coordinate with internal teams to resolve complex customer issues
  • Develop and maintain knowledge of products and services to effectively address customer concerns
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • Bachelor's degree with at least 2 years of experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment and adapt to changing priorities


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