Remittance Operations Specialist
4 hours ago
The Dah Sing Financial Group is a leading financial services provider in Hong Kong, offering banking, insurance, and financial services through its extensive network. With over 70 branches across Hong Kong, Macau, and Mainland China, the company aims to deliver exceptional customer experiences.
We foster an environment that encourages teamwork, progressiveness, and caring. Our goal is to create a culture that inspires pride in achievement and allows individuals to be their authentic selves. We believe in nurturing growth and embracing diversity in talent.
Job Description: Remittance Operations SpecialistThis role will provide operational and project support to user departments by delivering high-quality remittance and settlement services. The successful candidate will work closely with branches and departments to resolve daily operational issues, handle customer inquiries, and perform various tasks such as preparing control reports and managing AML compliance.
The ideal candidate will possess strong communication, interpersonal, and analytical skills. They should be able to work independently and under pressure while demonstrating innovative and self-initiative qualities. A good command of English and Chinese is essential, and experience in banking or finance, preferably with supervisory experience, is highly desirable.
Key Responsibilities:- Check and approve inward and outward remittance transactions within service standards
- C coordinate with branches and departments to resolve operational issues
- Handle customer inquiries via telephone
- Liaise with clients to resolve problems
- Prepare daily and monthly control reports
- Perform and review nostro reconciliation breaks
- Manage AML compliance follow-up issues
- Oversee remittance charges reimbursement operations
- Collaborate with team heads on payment investigation matters
- Report irregularities to supervisors and Department Head timely
- Support managers in maintaining effective communication and teamwork within the department
- Assist in providing training and coaching to subordinates
- Perform other assigned duties from time to time
- Participate in user acceptance tests and system enhancement projects related to remittance
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