Remittance Operations Manager
1 month ago
We are a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through our extensive network of over 70 branches in Hong Kong, Macau and Mainland China.
Our culture values caring, teamwork and progressiveness. We believe that every individual is unique and has the capacity for growth. Our goal is to create an environment where you can thrive and be your authentic self.
You will play a crucial role in providing operational and project support to user departments by delivering high-quality remittance and settlement services.
Key Responsibilities:- Ensure timely and accurate processing of inward and outward remittance transactions via various channels
- Coordinate with branches and departments to resolve daily operational issues
- Handle customer inquiries and provide prompt resolutions
- Liaise with clients to resolve problems and ensure customer satisfaction
- Prepare and review daily and monthly control reports
- Perform nostro reconciliation breaks and manage AML compliance requirements
- Manage remittance charges reimbursement operations
- Collaborate with team leaders to investigate payment-related issues
- Report irregularities to supervisors and department heads promptly
- Foster good communication and teamwork within the department
- Degree holder in Banking, Business Administration, Finance, or Management
- At least 3-5 years of relevant experience in the banking industry or a financial institution, with supervisory experience preferred
- Excellent communication, interpersonal, people management, and analytical skills
- Ability to work independently and under pressure
- Innovative and self-initiative
- Proficient in spoken and written English and Chinese
We offer a competitive salary range of HKD 45,000 - HKD 65,000 per month, depending on experience and qualifications.
Why Join Us?At Dah Sing Financial Group, we value our employees' growth and development. We offer opportunities for training and coaching to help you achieve your career goals.
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