Financial Services Operations Specialist
1 day ago
AIA International Limited is at the forefront of creating a healthier, more sustainable future for everyone. Our mission is to nurture our financial wellbeing as an organisation, so we can better support and make a difference for our customers when they need us most.
We're committed to ensuring our products are well-designed and priced, analysing business performance, and properly managing insurance policies in-force. By doing so, we're not only safeguarding our financial wellbeing but also securing a better future for the people and communities we serve - today, tomorrow, and for generations to come.
The Role
As a Financial Services Operations Specialist, you will provide professional and high-quality operation services to Agency, Brokerage, and Bancassurance. You will act as a connector between Sales Channels and Operation Department, providing technical expertise to unlock Operation issues.
Key Responsibilities:
- Provide expert operation services to ensure seamless customer experience
- Act as a liaison between agency and Operation Department to resolve operational challenges
- Build strong partnerships with agency through effective communication and cooperation
- Deliver instant feedback and solutions to District Directors within the same day
- Develop personalized training programs to enhance individual districts' capabilities
- Analyse enquiry patterns through Business Partner service to identify areas for improvement
- Underwrite large and complex new business applications within agreed turnaround times
- Support initiatives to regulatory requirements, system automation, and validation rules to enhance operation efficiency
- Manage daily Underwriting routine duties and ensure timely completion
Requirements:
- University or College graduate with 6-8 years of experience, including 3 years in supervisory level OR Form 5 graduate with 8-10 years of related experience and 5 years in supervisory level
- Extensive underwriting knowledge in a life insurance company
- Strong problem-solving and communication skills to effectively manage risks
- Effective leadership and team building skills
- Possession of relevant licenses if involved in regulated activities
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