IT Operations Manager

7 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

Bank of China (Hong Kong) Limited seeks an IT Operations Manager to join our team.

About the Role

This is a key position responsible for managing IT Helpdesk tickets in a timely manner, responding to user inquiries via various channels, and resolving user queries and feedback efficiently. The successful candidate will document cases in our Ticket Logging System while adhering to company policies, guidelines, and service level standards.

Requirements

To excel in this role, you should possess a degree in Information Technology or a related discipline and completion of ITIL Foundation is an advantage. Strong customer-oriented mindset with excellent communication and interpersonal skills are essential, as well as being independent, diligent, and responsible with a positive attitude under pressure. Familiarity with various MS Office applications and good command of both written and spoken English and Chinese, with spoken Mandarin being a privilege.



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