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Operational Fraud Risk Manager
2 weeks ago
Hang Seng Bank Limited is a leading financial institution in Hong Kong committed to service excellence. Our people are our most valuable asset, and we strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.
Job Description
The Senior Fraud Control Delivery Manager plays a vital role in driving the formulation of business strategies and managing business performance. The team supports the business to grow revenues and profitability while meeting de-risking objectives and maintaining an effective risk management framework.
Key Responsibilities:
- Support the formulation, agreement, and implementation of strategic plans for the business.
- Cost structure transformation and management to future-proof the bank.
- Risk governance to support the management team in risk oversight and decision-making.
- Provide oversight of fraud management and operations activities.
Principal Accountabilities:
- The Fraud Control Delivery Lead is responsible for working across the delivery lifecycle including inception, construction, testing & release, and on-going management across multiple Key Fraud Controls and initiatives.
- Act as the focal point of fraud management to assess the fraud risk and fraud business requirement for business-initiated projects.
- Delivers market-level solutions while building out the multi-market platforms and effectively balancing the trade-off between tactical and strategic delivery.
- Builds a clear roadmap of key capabilities needed to support growth across the business for the end-to-end management of fraud and customer experience i.e. cross Prevention, Detection, Respond & Remediation of fraud.
- Working with lines of business and Risk Owners develops and maintains a prioritised backlog of bank-wide investment needed to address current and future requirements in line with the overarching strategy and business objectives; Manage Change the bank and Run the bank budgets allocations in Fraud funding pool.
- Research the wider industry for new and innovative new solutions that could benefit the Bank or its customers.
- Work with and manage third parties, such as card schemes and other vendors, to drive forward control enhancements for HASE WPB.
- Ensure benefits from any change delivered into the business is clearly tracked and fed into AOP planning.
- Ensure delivery of all HASE WPB led initiatives in line with group standards, attending governance where necessary.
- The role holder will interact with HASE WPB Transformation team, Regional and Group Fraud team, Digital Team & IT team and risk stewards including but not limited to Fraud Risk Stewards, Compliance, Resilience Risk etc
Requirements:
- University graduate or above.
- The role holder will ideally have at least 8 years of experience within an existing Fraud Strategy/Management or Transformation function.
- Detailed knowledge of WPBs products and processes.
- Preferably experience working with fraud solution vendors and card schemes.
- Experience of designing, developing and implementing Fraud Detection systems such as SAS EFM, Falcon, Biocatch, Hunter, Feedzai and Threatmetrix.
- Past experience of designing developing and leading analytically based or major operational projects would be an advantage.
- Knowledge of strategic delivery of controls, processes and design methods within a large multi-faceted operation.
- Operational experience and experience resolving operational challenges would be beneficial.
- Experience of working within a multi-matrixed organization engaging with executive level stakeholders is essential.
