Strategic Business Analyst for Wealth and Personal Banking

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Hang Seng Bank Limited Overview

Hang Seng Bank is a leading financial institution in Hong Kong, committed to delivering exceptional service excellence. Our success relies on the talent of our people, who play a vital role in enhancing performance for customers and providing top-notch products and services.

Estimated Salary: HKD 550,000 - HKD 700,000 per annum

About the Role

We are seeking a high-caliber Strategic Business Analyst to join our WPB Transformation and Management team. As a change agent, you will be responsible for designing, developing, and delivering customer-focused products and journeys with sustainable value. You will work closely with product and channel owners, function teams, regional and Group offices, and gain exposure to shaping strategic projects for Wealth and Personal Banking.

Key Responsibilities:
  • Provide internal consultancy services on project/systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas.
  • Investigate operational issues, problems, and new opportunities, providing initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business/change impact.
  • Build end-to-end business models and process maps of products and services with varying levels of complexity to help assess and communicate how different scenarios impact existing business states.
  • Support the business owner in prioritizing product backlogs by providing insights based on business knowledge, investigations, and analysis.
  • Assist the project team in defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and align with organizational goals.
  • Stay up-to-date with the latest technology and best practices in the banking industry, delivering changes to current processes with efficiency and cost improvement.
  • Foster a highly engaged team to deliver high-quality outputs that exceed user expectations.

Requirements:
  • University graduate in related disciplines or other relevant qualifications.
  • Minimum of 5 years' relevant experience in project management/business analysis capability.
  • Knowledge in retail banking business preferred.
  • Familiarity with various business analytical tools like data models, process flow construction, customer journey mapping, etc.
  • Agile knowledge and Scrum Master experience will be an advantage.
  • Proactive, innovative, good communication, and analytical skills.
  • Proficiency in both spoken and written English and Chinese.
  • Ability to adopt a growth mindset and proactively identify and bring about change opportunities.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

How to Apply

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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