Technical Service Desk Technician

3 days ago


Hong Kong Island, Hong Kong SAR China Covestic Inc Full time

Covestic Inc. is looking for a Technical Service Desk Technician to join our team.

About the Role:

This position involves providing technical support and assistance to employees via phone, email, and in-person.

Key Responsibilities:
  • Respond to and resolve technical issues in a timely and professional manner.
  • Perform basic troubleshooting tasks to identify and fix technical issues.
  • Escalate complex issues to senior technicians or other teams as needed.
Required Skills and Qualifications:
  • Diploma or certificate in IT or related field.
  • 1+ year of experience in IT support or related field.
  • Ability to communicate effectively with customers and team members.
  • Familiarity with help desk software and ticketing systems.


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