IT Service Desk Professional
6 days ago
Infosys Overview:
Infosys is a global leader in next-generation digital services and consulting. We empower clients to navigate their digital transformation by leveraging our expertise in managing the systems and workings of global enterprises.
Incident Technician Job Description:
An Incident Technician primarily troubleshoots and diagnoses software issues for internally developed, 3rd party, and market data applications. This role involves providing support for operating system drivers, software, and firmware, as well as escalating from helpdesk for application support.
Key Responsibilities:
- Troubleshoot and resolve software issues efficiently.
- Collaborate with other support groups within the firm across multiple platforms.
- Stay current on technology and participate in training programs.
Required Skills and Qualifications:
- Excellent communication, interpersonal, and customer care skills.
- Ability to work under pressure and on tight timescales.
- Experience using help desk call management systems.
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