IT Service Desk Technician
4 days ago
**Job Description**
The Tier 2 Incident Resolution Specialist will be responsible for troubleshooting and resolving complex software issues for our internal and external customers. This role requires excellent technical skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.
About the Company**
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 56 countries to navigate their digital transformation journey.
Responsibilities**
- Troubleshoot and resolve complex software issues for internal and external customers.
- Escalate from helpdesk for application support.
- Provide support for operating system drivers, software, and firmware.
- Ensure compliance with company policies and procedures.
- Create and maintain support documentation.
- Interact with other support groups within the firm.
- Record and manage all Incidents and requests in ticket-tracking systems.
- Communicate effectively with management and stakeholders.
Requirements**
- Strong technical skills and knowledge of software applications.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Experience using help desk call management systems.
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