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Front Desk Service Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Chiron Healthcare Group Limited Full time

About the Role:

We are looking for a Front Desk Service Manager who is passionate about delivering exceptional customer experiences in a clinic setting.

The successful candidate will be responsible for leading the Customer Service team, providing on-the-job training and coaching, and assisting in the formulation of customer service guidelines.

Key Responsibilities:

  • Lead the Customer Service team to deliver customer services in a timely and efficient manner.
  • Develop and implement effective training programs for team members.
  • Collaborate with the management team to develop customer service policies and procedures.
  • Administer daily manpower arrangements to ensure optimal staffing levels.
  • Deliver professional and high-quality service experience at the front desk, including patient registration, appointment booking, and handling phone inquiries.

Requirements:

  • Higher Diploma or above academic qualification.
  • At least 3 years of experience in a supervisory role in customer service.
  • Customer-centric mindset with a focus on total customer satisfaction.
  • Mature, positive, proactive, and possessing a customer-service manner.
  • Excellent communication and interpersonal skills.

About Us:

We offer attractive remuneration and fringe benefits to our employees.

Please send your full resume with current salary and expected salary to us.