Service Desk Analyst
5 days ago
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Deputy Manager - APAC Recruitment at Hexaware Technologies with expertise in Recruitment and Talent Acquisition Responsibilities:- Windows 10, 11 and MS office 365 troubleshooting
- Mobile device setup and support
- Provide high level of customer service and quality work
- Guide users with step-by-step clear instructions
- Working closely via SNOW system for new IT tickets/requests
- Manage inventory with various brands and models of devices in HK and also Asia offices
- Meetings, special events, and video conference setup and troubleshooting
- Install/configure patches and IT applications
- Good at handling ad hoc requests and multitasking of trivial tasks/projects on a daily basis.
- Around 4+ years of experience or above in IT desktop support
- Familiar with MS Windows and Office365 suite
- Highly motivated with a positive mindset
- Technical problem-solving skills and good communication, interpersonal skills
- Customer-oriented attitude
- Meetings rooms and video conferencing support experience
- Fluent in Cantonese, English, and Mandarin
- Mandatory expertise in MS Windows, O365 basics, and deskside services.
Mid-Senior level
Employment Type:Full-time
Job Function:Information Technology, Analyst, and Other
Industries:IT Services and IT Consulting, IT System Training and Support, and IT System Custom Software Development
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