Customer Service Data Analyst
4 days ago
We are a Netherlands-based company specializing in the management of multiple ecommerce businesses. With our extensive experience and expertise, we oversee the operations and logistics of various ecommerce enterprises, ensuring smooth and efficient processes. Through our dedicated efforts, we strive to drive growth and success for the ecommerce companies we manage, fostering mutually beneficial partnerships and delivering exceptional value to both customers and businesses alike.
The Role
We are looking for a full-time Customer Service Data Analyst to join our team
Day in the Life of a Customer Service Data Analyst at GT Ecom
- Analyze customer service data to identify trends and improvement areas.
- Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
- Provide insights to improve service efficiency and quality.
- Identify gaps in support processes and suggest data-driven solutions.
- Support automation and AI-driven tools for customer interactions.
- Present findings and recommendations to stakeholders.
If you are interested and have experience in Data Analysis for customer service teams & ecommerce companies, as well as proficiency with Gorgias, Looker Studio, Power BI and Excel, we look forward to seeing your applications
Ideal Profile
- You have at least 2 years experience, ideally within a Data Analyst role.
- You have working knowledge of Looker Studio and Microsoft Excel.
- You pay strong attention to detail and deliver work that is of a high standard.
- You possess strong analytical skills and are comfortable dealing with numerical data.
- You are highly goal driven and work well in fast paced environments.
What's on Offer?
- Opportunity to make a positive impact.
- Flexible working options.
- Excellent career development opportunities.
-
Financial Data Analyst Position
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full timeAbout the CompanyMoody's Investors Service is a leading provider of credit ratings and research. Our team of experts works together to help investors make informed decisions.We are seeking a skilled Financial Data Analyst to join our team in Hong Kong. As a Financial Data Analyst, you will play a critical role in supporting our analysts and associates in the...
-
Financial Data Analyst
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full timeLocation(s): One Pacific Place, Floor 24, 88 Queensway, Admiralty Hong Kong, HK Line Of Business: ROC(ROC) Job Category: Credit Analysis & Research Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone...
-
Financial Data Analyst
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full timeLocation(s): One Pacific Place, Floor 24, 88 Queensway, Admiralty Hong Kong, HK Line Of Business: ROC(ROC) Job Category: Credit Analysis & Research Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone...
-
Senior Financial Data Analyst
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full timeAt Moody's Investors Service, we are seeking a Senior Financial Data Analyst to join our Data & Analytics team in Hong Kong. This role provides a unique opportunity to foster skills that are valuable to any future career in the financial services industry.The successful candidate will be responsible for preparing a variety of discrete credit process inputs,...
-
Service Efficiency Analyst
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China GT Ecom Full timeJob Title: Service Efficiency AnalystGT Ecom is seeking a highly skilled Service Efficiency Analyst to join our team. As a Service Efficiency Analyst, you will be responsible for analyzing customer service data to identify trends and areas for improvement.Key ResponsibilitiesAnalyze customer service data to identify trends and areas for improvement.Develop...
-
Customer Service Representative
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Air Charter Service Part timeOur company, Air Charter Service, is a leading charter provider that delivers exceptional experiences to our clients.We are seeking an enthusiastic individual to join our team as a Telemarketing Specialist. As a key member of our sales team, you will be responsible for promoting our services to potential customers through warm calls and other marketing...
-
Senior Data Analyst
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAt DBS Bank, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. We are seeking a skilled Senior Data Analyst - Customer Insights to join our team in Hong Kong.About the Role:We are looking for a highly motivated and analytical professional to assist businesses in understanding market environments and...
-
Customer Service Insights Expert
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China GT Ecom Full timeThe RoleWe are seeking a full-time Data Analyst for Customer ExperienceResponsibilitiesAnalyze customer service data to identify trends and areas for improvement.Develop and maintain dashboards tracking key performance indicators (KPIs) via Looker Studio and Power BI.Provide actionable insights to enhance service efficiency and quality.Identify gaps in...
-
Data Analyst Lead
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeJob OverviewWe are seeking an experienced Data Analyst Lead to join our team at BOC Group Life Assurance Company Limited. In this role, you will be responsible for leading data analytics efforts to drive business growth and customer loyalty.
-
Officer, Customer Services
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeOfficer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...
-
Customer Service Representative
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob Summary: We are seeking a highly motivated and organized Senior Officer to provide administrative support to our marketing teams related to customer service. About the Role: The successful candidate will be responsible for handling deposit creation & rollover, account opening, conducting company searches, AML checking as well as handling customer...
-
Senior Financial Analyst Role
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full timeAbout the JobWe are seeking a skilled Senior Financial Analyst to join our team in Hong Kong. As a Senior Financial Analyst, you will play a critical role in leading financial data analysis and providing insights to support credit research and analysis.Key ResponsibilitiesLead financial data analysis and provide insights to support credit research and...
-
Data Analyst
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeThe Data Analyst will work with the business to understand the business priorities, design the data-driven solution, and manage a team to develop the solution and business process to deliver measurable business outcomes. Responsibilities: Understand business priorities and requirements and identify opportunities where analytics can create business value....
-
Senior Customer Service Professional
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob Overview:We are seeking a highly skilled and experienced Customer Service Representative to join our team at International Executive Service Corps. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels.Main Responsibilities:Provide prompt...
-
Senior Data Analyst
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Sleek Full timeThrough proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business...
-
Senior Data Analyst
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full timeBloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify...
-
Data Analyst
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hyphen Connect Full timeWe are hiring for one of our portfolio companies and they're looking for a Data Analyst to join their team. In this role, you will: Analyze user data to drive growth initiatives, including acquisition, activation, retention, and monetization strategies. Develop dashboards, reports, and visualizations to monitor KPIs and communicate insights to stakeholders....
-
Data Analyst
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full timeWe are looking to hire for one of our ecosystem projects. Our client, a leading Investment bank, is in search of a Data Analyst. In this role, you will: Lead team in embedding business intelligence practices across the organization Oversee the full process of requirements gathering, data integration, design, preparation, and visualization Enhance...
-
Senior Data Analyst
12 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeSenior Data Analyst - Ratings, Hong Kong Location: Hong Kong Business Area: Data Ref #: 10041162 Description & Requirements Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we are responsible for delivering...
-
Transportation Data Analyst
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeThe Mass Transit Railway is hiring a Transportation Data Analyst to analyze and improve our train service performance. As a key member of our team, you will work closely with our team to identify areas for improvement and develop strategies to optimize train service performance.About This RoleYou will be responsible for verifying and ensuring the accuracy of...