Service Efficiency Analyst

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China GT Ecom Full time
Job Title: Service Efficiency Analyst

GT Ecom is seeking a highly skilled Service Efficiency Analyst to join our team. As a Service Efficiency Analyst, you will be responsible for analyzing customer service data to identify trends and areas for improvement.

Key Responsibilities

  • Analyze customer service data to identify trends and areas for improvement.
  • Develop and maintain dashboards tracking KPIs via Looker Studio and Power BI.
  • Provide insights to improve service efficiency and quality.
  • Identify gaps in support processes and suggest data-driven solutions.
  • Support automation and AI-driven tools for customer interactions.
  • Present findings and recommendations to stakeholders.

Requirements

  • A minimum of 2 years' experience in a Data Analyst role.
  • Working knowledge of Looker Studio and Microsoft Excel.
  • Strong analytical skills and ability to work with numerical data.
  • Ability to work well in fast-paced environments.


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