Service Efficiency Analyst
4 days ago
GT Ecom is seeking a highly skilled Service Efficiency Analyst to join our team. As a Service Efficiency Analyst, you will be responsible for analyzing customer service data to identify trends and areas for improvement.
Key Responsibilities
- Analyze customer service data to identify trends and areas for improvement.
- Develop and maintain dashboards tracking KPIs via Looker Studio and Power BI.
- Provide insights to improve service efficiency and quality.
- Identify gaps in support processes and suggest data-driven solutions.
- Support automation and AI-driven tools for customer interactions.
- Present findings and recommendations to stakeholders.
Requirements
- A minimum of 2 years' experience in a Data Analyst role.
- Working knowledge of Looker Studio and Microsoft Excel.
- Strong analytical skills and ability to work with numerical data.
- Ability to work well in fast-paced environments.
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