Help Desk Specialist
5 days ago
Unlock a rewarding career as an IT Support Engineer at Hong Kong Genome Institute
Job Summary:
- We are seeking a high-calibre candidate to join our team as an IT Support Engineer.
- The successful candidate will provide timely and effective front-line IT solutions to internal users, ensuring seamless support and minimizing downtime.
- This role involves troubleshooting hardware, software, and IT services issues, maintaining user account and access control, and collaborating with the IT Helpdesk team.
About the Role:
- Provide front-line IT support via calls and emails, addressing user inquiries in a professional and courteous manner.
- Troubleshoot and resolve hardware, software, and IT services issues efficiently and effectively.
- Support Windows desktops, Microsoft Office, business applications, and peripheral devices, ensuring optimal system performance.
- Maintain IT equipment, servers, and basic network connectivity, ensuring data security and integrity.
- Assist with server troubleshooting and Active Directory administration, providing expert-level support when needed.
- Track and update support requests in the service desk system, ensuring accurate record-keeping and efficient issue resolution.
- Manage hardware and software inventories, ensuring up-to-date records and minimizing waste.
- Collaborate with other members of the IT Helpdesk team on technical support and system implementation, promoting knowledge-sharing and best practices.
Requirements:
- A diploma or above in Computer Science, Information Technology, or related fields.
- At least 2 years of experience in IT support, preferably in a similar role.
- Proficiency in administering Microsoft 365 products, including Windows desktops and Microsoft Office.
- Strong problem-solving skills, a sense of responsibility, and a team-oriented attitude.
- Availability to work on weekends as needed, ensuring flexible scheduling and excellent work-life balance.
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