Level 2 Help Desk Technician
6 days ago
Amaris Consulting's mission is to deliver cutting-edge technology solutions to businesses around the globe. Our team of 7,600 international experts has been driving innovation in major projects since 2007, serving over 1,000 clients across 5 continents and more than 60 countries.
We're committed to creating a dynamic work environment that fosters growth and development for all our team members. As an IT Support Specialist, you'll be part of this community and have opportunities to work on diverse projects.
As a key member of our IT team, you'll ensure seamless operation of IT systems and services for our clients. This involves troubleshooting, maintaining, and supporting end-user computing devices and software while collaborating with IT teams to optimize operational efficiency.
Your Key Responsibilities- Deliver Level 2 onsite support for hardware, software, and network-related issues.
- Troubleshoot and resolve technical incidents, escalating unresolved issues to Level 3 or relevant teams as needed.
- Configure and maintain desktop, laptop, and peripheral devices (printers, scanners, etc.).
- Efficiently manage IT tickets, adhering to SLAs and quality standards.
- Support end-users in resolving system access and application-related issues.
- Collaborate with IT infrastructure and network teams to identify and fix recurring problems.
- Deploy software updates, patches, and security configurations.
- Maintain documentation and knowledge base to enhance resolution efficiency.
- Experience in Level 2 IT support with expertise in Windows, MacOS, and Linux environments.
- Proficiency in Active Directory, Office 365, VPN, and remote desktop support.
- Familiarity with ITIL best practices and experience in incident and request management.
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