Information Technology Help Desk

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Getz Healthcare (Hong Kong) Limited Full time

HR & Administration Manager at Getz Healthcare Hong Kong Limited

Responsibilities
  • Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support
  • Provide first-tier networking support, equipment health check & setup, basic telephone system support
  • Respond promptly to user requests and resolve issues via phone or in-person within the company
  • Handle daily technical supports and maintenance, such as back up and network security
  • Maintain local office infrastructure, including cabling, access control, surveillance, and audio-visual equipment
  • Assist in IT internal project(s), maintenance according to Global IT teams' direction
  • Contact hardware vendors for equipment purchase, maintenance, and support
  • Coordinate with Global IT teams to support project implementation and troubleshooting
  • Complete related administrative paperwork and reports as necessary
  • Maintain IT asset and software licensing inventory and IT knowledge base

Requirements

  • Higher diploma or above in Computer Science or a related field
  • 3+ years of experience in helpdesk support, with expertise in troubleshooting office equipment and software and MNC work experience is highly preferred
  • Good knowledge of computer networks and network device configuration, including desktop, Windows OS, O365, AD, VPN, firewall, conference solutions, etc
  • Proactive and able to complete tasks assigned by the project team
  • Positive, "can-do" attitude, self-starter with strong organisational skills
  • Strong interpersonal and communication skills
  • Proficiency in English and Chinese


• 5-day work, Bank holidays + Birthday leave


• MNC with competitive compensation package


• Supportive and inclusive work environment, fostering teamwork and collaboration

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Hospitals and Health Care

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