Assistant Information Technology Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time
Career Opportunities: Assistant Information Technology Manager / Senior IT Officer (171351)

Requisition ID: 171351 - Posted in Hong Kong SAR - Kowloon Shangri-La, Hong Kong - Information Technology - Permanent

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest's needs.

As an employer with industry-leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for an Assistant Information Technology Manager / Senior IT Officer based at Kowloon Shangri-La, Hong Kong

As an Assistant Information Technology Manager, we rely on you to:

  • Assist I.T. Manager in maintaining computer hardware peripherals and application software, including interfaces, for the continuous and trouble-free hotel's computer system operation.
  • Monitor hotel network and guest network infrastructure to ensure data integrity and systems stability.
  • Study and evaluate new products, software packages, and various system patches and propose implementation schedule to I.T. Manager.
  • Conduct operation training to users on efficient utilization of application systems and provide technical training.
  • Control system security, maintain accurate user accounts and access rights updates, review system backup process, and schedule disaster recovery drills.
  • Carry out any other reasonable duties and responsibilities as assigned by I.T. Manager.
  • Support other ad-hoc business assignments as required.

We are looking for someone who has:

  • Degree holder in Computing, Information Technology, or related disciplines.
  • At least 5 years of diverse experience in infrastructure projects, system application, and shared service support; experience in the hospitality industry is an advantage.
  • Proven track record in leading an I.T. Share Service (IT Service Center) team for supporting the operations.
  • Good knowledge and hands-on experience in networking/server projects.
  • Effective negotiation and vendor management skills with excellent organizational and time management skills.
  • Holder of Microsoft certification or ITIL would be definitely an advantage.
  • Good command of written and spoken English and Chinese.
  • Candidates with less experience will be considered as Senior IT Officer.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.

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