Help Desk Specialist
4 days ago
At 180C Limited, we aim to build a better tomorrow with technology by blending innovative ideas, smart technology, and valuable experience to create sustainable solutions.
We operate with a strong passion for creating meaningful and lasting impacts through technology.
Job OverviewThis is a full-time on-site role for a Customer Service Specialist, located in Hong Kong SAR.
Key ResponsibilitiesThe Customer Service Specialist will handle day-to-day customer support tasks, ensuring customer satisfaction and delivering an excellent customer experience.
The ideal candidate should possess strong communication and interpersonal skills to manage customer inquiries over the phone, email, and other communication channels.
- Responsibilities:
- Managing customer inquiries and resolving issues promptly
- Maintaining a high standard of phone etiquette and customer service
- Working independently and as part of a team
To be successful in this role, you should have:
- Candidate must have customer support and customer service skills.
- Experience in maintaining customer satisfaction and delivering excellent customer experience
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Experience in a similar role is beneficial
- Bachelor's degree in Business, Communications, or related field is a plus
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