Technical Help Desk Agent for Smart Devices

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
About the Role:

This is an exciting opportunity for a skilled Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited. As a key member of our support department, you will provide exceptional customer service and technical assistance to our clients, addressing their hardware and software needs.

Responsibilities and Requirements:
  • Provide day-to-day technical support to end-users
  • Troubleshoot and resolve technical issues related to routers/gateways/devices installation, firmware upgrades, and configuration problems
  • Serve as a liaison between customers and our internal UX department
  • Meet minimum qualification requirements, including 2 years combined work experience and completed higher education
What We Offer:

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