Technical Solutions Expert

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zoho APAC Full time
Job Description

This role is an exciting opportunity to work with Zoho Corporation's Enterprise IT Management product suite under the ManageEngine brand. As a Technical Solutions Expert, you will be responsible for evangelizing IT solutions across various domains, including IT operations, security, help desk, endpoint, networks, and cloud infrastructure.

Your primary goal will be to understand customer requirements and recommend the right ManageEngine product in tandem with Account Managers. This involves conducting Masterclass presentations in the local market, working with multiple products focused on IT Management from the company, and providing product demonstrations to customers and solving technical queries.

  • You will need to have excellent business-level English and local language skills, as well as a strong interest in learning new software products and getting into details.
  • Good interpersonal skills are essential to work with multiple ManageEngine product teams, and 5+ years of relevant experience are required.
  • A strong technical knowledge base with experience in the IT industry is necessary, including good background in ITSM Solutions, desktop, server/network administration devices, and datacenter experience.
  • ITIL V3 Foundation certified, Microsoft Certification, or Cisco and other industry certifications are an advantage.


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