Senior Technical Solutions Architect

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China EDB Full time

About the Role

We are seeking an accomplished Senior Technical Account Manager to join our team at EDB. As a trusted advisor to our largest and most complex customers, you will play a critical role in driving customer adoption and growth through customized solutions and expert advice.

Key Responsibilities

  • Develop and maintain strong relationships with customers' technical leadership teams, understanding their needs and providing tailored solutions to drive customer value and growth.
  • Analyze customer data and market trends to identify opportunities for growth and develop strategies to capture them.
  • Collaborate with cross-functional teams to deliver comprehensive solutions to customers, leveraging expertise in Professional Services, Technical Support, and Engineering.
  • Stay current with industry developments, technologies, and best practices to ensure EDB remains at the forefront of innovation.
  • Contribute to product development and feature enhancements based on customer feedback and market insights.

Requirements

  • Demonstrated mastery of Postgres and other relational databases, including Oracle, DB2, Sybase, and MS SQL Server.
  • Proven experience in building and maintaining strong relationships with technical stakeholders, with a focus on customer-facing roles.
  • Excellent communication and interpersonal skills, with experience in presenting to C-level executives and technical audiences.
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
  • Professional certifications in database administration or management are highly desirable.

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