IT Support Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Infosys Full time

At Infosys, we are seeking a skilled IT Support Specialist to join our team. As an Incident Technician, you will be responsible for troubleshooting and diagnosing software issues for various applications.

About the Role:

  • Troubleshoot, repair, and maintain software applications & infrastructure.
  • Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications.
  • Provide support for operating system drivers, software and firmware.
  • Proactively inform management of trends, significant problems and expected delays.

Responsibilities:

  • Troubleshoot and diagnose software issues for internal and external applications.
  • Escalate issues to relevant teams as needed.
  • Collaborate with other support groups within the firm across multiple platforms.
  • Record and manage all Incidents and requests in ticket-tracking system.
  • Stay current on technology and participate in training programs.

Requirements:

  • Excellent communication, interpersonal and customer care skills.
  • Ability to work under pressure and on tight timescales.
  • Experience using help desk call management system.
  • Technical grasp of a wide range of applications both in house and 3rd party applications.


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    About the RoleWe are seeking an experienced Production Support Engineer with a background in Banking & Finance to join our team. As an APAC Technical Support specialist, you will be responsible for troubleshooting and resolving technical issues on our Geneos & ControlM systems.


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    APAC Recruitment Specialist @ BULL IT SERVICES Desired Competencies (Technical/Behavioral Competency) Must-Have: Prod Support (L2), DevOps experience (if any) Banking & Finance background UNIX commands and shell scripting Hands on (including tool configuration) - Geneos & ControlM Basic Database knowledge (Sybase, Oracle) Basic knowledge in GCP, Openshift ...


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    ResponsibilitiesL2 Production Support – Equity & Derivatives Platform applicationsWork from customer location in HKGShift work and support on weekends/local holidays if neededRequirementsProd Support (L2), DevOps experience (if any)Banking & Finance backgroundUNIX commands and shell scriptingBenefitsFull-time employmentCompetitive salary and benefits...

  • IT Consultancy Expert

    14 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    Job OverviewThe APAC Recruitment Specialist role at BULL IT SERVICES involves providing L2 Production Support for Equity & Derivatives Platform applications. The successful candidate will work from a customer location in Hong Kong, adhering to shifts and supporting weekends/local holidays as required.


  • Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at Projob21 Ltd. The ideal candidate will provide top-notch technical support to our North Asia branches, ensuring seamless operations and excellent service delivery.


  • Hong Kong, Central and Western District, Hong Kong SAR China Tata Consultancy Services Full time

    Tata Consultancy Services is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing comprehensive desktop support to all users, ensuring endpoints are built per custom standards and compliance checked.Key Responsibilities:In-depth knowledge of device and application control...


  • Hong Kong, Central and Western District, Hong Kong SAR China NexusSearch Full time

    Job Title : eCommerce IT Support Specialist Location : CWB Job Summary :The eCommerce IT Support Specialist will play a crucial role in ensuring the smooth operation of our online retail platforms. This position involves providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance the overall customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China HONG KONG SPORTS INSTITUTE LIMITED Part time

    About the RoleWe are seeking a Support Services Specialist to join our team at HONG KONG SPORTS INSTITUTE LIMITED. As a Support Services Specialist, you will be responsible for providing administrative support to the Assistant Procurement Manager in carrying out procurement processes.The ideal candidate will have good communication and interpersonal skills,...

  • Support Specialist

    11 minutes ago


    Hong Kong, Central and Western District, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full time

    Support SpecialistWe are seeking a highly skilled and motivated individual to join our team as a Customer Services Officer, reporting to the Human Resources and Administration Unit.Key Responsibilities:Provide comprehensive support to clients and members of the public on the usage of our computer systems and applications.Assist in the review and enhancement...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Edge Partnership Full time

    Job OverviewThe Edge Partnership is seeking a skilled Market Support Specialist to join our team. This role will be responsible for providing top-notch support to our clients and internal teams, ensuring seamless trading experiences.


  • Hong Kong, Central and Western District, Hong Kong SAR China PALO IT Full time

    At PALO IT, we are committed to fostering a culture of innovation and excellence.We strive to provide our employees with a stimulating working environment that encourages growth and development.As a mid-senior level developer, you will have the opportunity to work on exciting projects, collaborating with a diverse team of experts from around the world.With a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Job OverviewSwing Consulting Ltd. is seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing frontline support services to clients via telephone and email.  


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Immunology & Infection - C2i Full time

    Company Overview:\The Centre for Immunology & Infection (C2i) addresses significant public healthcare challenges through the establishment of novel technology platforms for biomarker discovery and the development of new vaccine and therapeutic strategies.\C2i enhances Hong Kong's knowledge-based economy, provides state-of-the-art training for the local...


  • Hong Kong, Central and Western District, Hong Kong SAR China Vestal Central School District Full time

    The Vestal Central School District is committed to providing high-quality education and support services to its students. We are currently seeking a highly motivated and organized Academic Support Specialist to join our team on a part-time basis at Vestal High School.


  • Hong Kong, Central and Western District, Hong Kong SAR China Getz Healthcare (Hong Kong) Limited Full time

    At Getz Healthcare (Hong Kong) Limited, we are seeking a skilled IT Support Specialist to join our team.Job SummaryWe are looking for a highly motivated and detail-oriented individual to provide exceptional support for our employees' technical needs.Key Responsibilities:Provide first-tier technical support for hardware, software, and network-related...


  • Hong Kong, Central and Western District, Hong Kong SAR China Axiom Technologies Full time

    Axiom Technologies is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for resolving incidents and requests that have been escalated from Level 1.You will troubleshoot, repair, and maintain software applications & infrastructure, as well as provide support for operating system drivers,...


  • Hong Kong, Central and Western District, Hong Kong SAR China OSL Full time

    Company OverviewOSL is a leading Crypto Trading Platform that requires a skilled and experienced Office Support Specialist to join our team. As an Office Support Specialist, you will play a key role in ensuring the smooth operation of our office, providing administrative support to our staff and clients.Your responsibilities will include managing reception...


  • Hong Kong, Central and Western District, Hong Kong SAR China ACCA Careers Full time

    **Overview of Your New Company**Our client is a top-tier investment bank with global business presence.We are looking for an experienced Administrative Support Specialist to join our team in Investment Banking.


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC Corporation Full time

    About the Role:We are looking for an experienced Business Support Specialist to join our team in Hong Kong. As a Corporate Secretary Officer, you will be responsible for handling various aspects of company secretarial work.Responsibilities include:Providing support to lawyers and managers.Assisting clients with bank account opening and visa application...


  • Hong Kong, Central and Western District, Hong Kong SAR China Waterloo Central School District Full time

    Waterloo Central School District is seeking a dedicated and experienced Learning Support Specialist to join our team.This role will focus on providing high-quality education and support to students with special needs in grades 7-12.The successful candidate will have a strong background in teaching and experience working with students who require additional...