IT Support Specialist
4 days ago
At Infosys, we are seeking a skilled IT Support Specialist to join our team. As an Incident Technician, you will be responsible for troubleshooting and diagnosing software issues for various applications.
About the Role:
- Troubleshoot, repair, and maintain software applications & infrastructure.
- Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications.
- Provide support for operating system drivers, software and firmware.
- Proactively inform management of trends, significant problems and expected delays.
Responsibilities:
- Troubleshoot and diagnose software issues for internal and external applications.
- Escalate issues to relevant teams as needed.
- Collaborate with other support groups within the firm across multiple platforms.
- Record and manage all Incidents and requests in ticket-tracking system.
- Stay current on technology and participate in training programs.
Requirements:
- Excellent communication, interpersonal and customer care skills.
- Ability to work under pressure and on tight timescales.
- Experience using help desk call management system.
- Technical grasp of a wide range of applications both in house and 3rd party applications.
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