IT Support Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Tata Consultancy Services Full time
Tata Consultancy Services is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing comprehensive desktop support to all users, ensuring endpoints are built per custom standards and compliance checked.

Key Responsibilities:
  • In-depth knowledge of device and application control including process elevation for trader apps.
  • Domains and identity sync, including legacy domains and custom synchronization through AAD and Entra ID.
  • Custom packaging process and UAT support.
  • Services – AD, Palo, Image Management, Nexthink, MS SaaS/PaaS VDIs – for ISO recertification.
  • Manage c.500 on-prem Palo Alto firewall rules and connectivity between APAC and UK, EU and US S/W regions.
  • Access Control Systems: Manage and maintain access card systems to ensure secure entry.
  • CCTV System Oversight: Oversee the functionality and maintenance of CCTV systems to enhance security within the office.
  • Network Components: Troubleshoot and resolve issues related to network components to maintain optimal connectivity and performance.
Trading Desk Support:
  • In-depth and hands-on experience in troubleshooting, analysis, and 2nd level support for c.60 custom trader apps.
  • In-depth understanding of Portal and service workflows and technical resolver groups across the estate.
  • Incident Management: Collaborate with brokers and EMS vendors to resolve incidents and fulfill requirements.
  • Collaboration for UK Overnight Support: Provide Service Management support for UK Start of Day (SOD) operations.

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