IT Support Specialist
4 days ago
We are seeking a highly skilled IT Support Specialist to manage and support our organization's IT infrastructure, with a primary focus on Apple devices, Google Workspace, and Android platforms. The ideal candidate will demonstrate strong technical expertise, excellent problem-solving abilities, and a commitment to delivering exceptional user support.
Key Responsibilities:
- Provide remote and on-site technical support to employees, focusing on macOS devices, Windows devices, and SaaS applications.
- Respond promptly to IT support requests, diagnosing and resolving hardware and software issues across multiple platforms.
- Assist users with software installations, configurations, and troubleshooting.
Technical Infrastructure Management:
- Install, configure, and maintain Apple hardware (MacBooks, iPhones, iPads), Windows PCs, and Android devices.
- Utilize Mobile Device Management (MDM) solutions to manage device deployment, security policies, and updates.
Google Workspace Administration:
- Manage and support Google Workspace applications, including Gmail, Drive, Docs, Sheets, and Meet.
- Assist in user account management, access provisioning, and de-provisioning.
Network and System Administration:
- Monitor and maintain network infrastructure, ensuring optimal performance and security.
- Troubleshoot connectivity issues and manage network devices such as routers, switches, and access points.
Audio-Visual (AV) Support:
- Provide AV support for on-site meeting rooms, office technology, and internal events.
- Troubleshoot and resolve issues related to AV equipment and setups.
User Training and Documentation:
- Educate and train users on best practices for device usage, software applications, and security protocols.
- Develop and maintain clear and comprehensive documentation of IT processes and procedures.
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