Service Desk Analyst
4 days ago
2 days ago Be among the first 25 applicants
Direct message the job poster from Avance Consulting
Senior Talent Acquisition Specialist UK, Europe & APACRole: Service Desk Analyst
Location: Hong Kong
Job Type: Permanent
Job Description
- Windows 10, 11 and MS Office 365 troubleshooting
- Mobile device setup and support
- Provide high level of customer service and quality work
- Guide users with step-by-step clear instructions
- Work closely via SNOW system for new IT tickets/requests
- Manage inventory with various brands and models of devices in HK and Asia offices
- Setup and troubleshoot meetings, special events, and video conferences
- Install/configure patches and IT applications
- Handle ad hoc requests and multitask on trivial tasks/projects on a daily basis
Required:
- Around 4+ years of IT desktop support experience
- Familiarity with MS Windows and Office 365 suite
- Highly motivated with a positive mindset
- Technical problem-solving skills and strong communication, interpersonal skills
- Customer-oriented attitude
- Experience in meeting rooms and video conferencing support
- Fluent in Cantonese, English, and Mandarin
- Mandatory expertise in MS Windows, O365 basics, and deskside services
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology, Analyst, and Consulting
IndustriesStaffing and Recruiting, Information Services, IT Services, and IT Consulting
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