Service Desk Analyst

4 days ago


Hong Kong Island, Hong Kong SAR China Avance Consulting Full time

2 days ago Be among the first 25 applicants

Direct message the job poster from Avance Consulting

Senior Talent Acquisition Specialist UK, Europe & APAC

Role: Service Desk Analyst

Location: Hong Kong

Job Type: Permanent

Job Description

  • Windows 10, 11 and MS Office 365 troubleshooting
  • Mobile device setup and support
  • Provide high level of customer service and quality work
  • Guide users with step-by-step clear instructions
  • Work closely via SNOW system for new IT tickets/requests
  • Manage inventory with various brands and models of devices in HK and Asia offices
  • Setup and troubleshoot meetings, special events, and video conferences
  • Install/configure patches and IT applications
  • Handle ad hoc requests and multitask on trivial tasks/projects on a daily basis

Required:

  • Around 4+ years of IT desktop support experience
  • Familiarity with MS Windows and Office 365 suite
  • Highly motivated with a positive mindset
  • Technical problem-solving skills and strong communication, interpersonal skills
  • Customer-oriented attitude
  • Experience in meeting rooms and video conferencing support
  • Fluent in Cantonese, English, and Mandarin
  • Mandatory expertise in MS Windows, O365 basics, and deskside services
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology, Analyst, and Consulting

Industries

Staffing and Recruiting, Information Services, IT Services, and IT Consulting

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